Call Center Representative
Conduent
Customer Service Advocate
Christian Care Ministry
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Arizona, Colorado, Illinois, Missouri, Oklahoma, Tennessee
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshooting and resolving issues
- Working with a high sense of urgency with all medical service providers and program members
- Showing compassion and understanding to customers in need
- Meeting monthly service objectives as outlined by management
- Embracing any additional training, development, or special assignments with optimism
- Adhering to company rules and policies
- Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
- Offering prayer to all members and providers at every appropriate opportunity
- Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Requirements
- High school diploma or GED
- Two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare)
- Two years high volume contact center experience (preferred)
- Experience in healthcare, insurance or medical billing (preferred)
- Oral and written communication expertise
- Typing speed of 30 wpm or more
- Reading and interpreting documents
- Strong multi-tasking
- Critical thinking and problem solving
- Applying understanding to carry out instruction furnished in written, oral, or diagram form
- Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
- Familiarity working with two computer monitors
- Strong knowledge of computer hardware and software
- Maintaining strict adherence to scheduled tasks
- Staying connected in a remote environment using multiple communications channels
- Utilizing a database system including how to update fields
- Must be at least 18 years of age at the time of hire
