Customer Service Representative
FleetPride
Customer Service Advocate
Christian Care Ministry
full-time
Posted on:
Location: Alabama, Arizona, Colorado, Illinois, Missouri, Oklahoma, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Customer Service Advocates are a trusted resource for Medi-Share program members and medical service providers with questions or concerns related to membership guidelines, program provisions, technical challenges, medical bills, and more
- Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshoot and resolve issues
- Work with a high sense of urgency with all medical service providers and program members
- Show compassion and understanding to customers in need
- Meet monthly service objectives as outlined by management
- Embrace additional training, development, or special assignments with optimism
- Adhere to company rules and policies
- Seek to grow in the body of Christ; serve as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others
- Offer prayer to all members and providers at every appropriate opportunity
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- Perform all other duties as assigned
Requirements
- High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
- Two years high volume contact center experience preferred
- Experience in healthcare, insurance or medical billing preferred
- Oral and written communication expertise
- Typing speed of 30 wpm or more
- Reading and interpreting documents
- Strong multi-tasking
- Critical thinking and problem solving
- Applying understanding to carry out instruction furnished in written, oral, or diagram form
- Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
- Familiarity working with two computer monitors
- Strong knowledge of computer hardware and software
- Maintaining strict adherence to scheduled tasks
- Staying connected in a remote environment using multiple communications channels
- Utilizing a database system including how to update fields
- Must be at least 18 years of age at the time of hire
- Interested candidates must be in the Pacific, Mountain, or Central time zones living in an eligible state for employment with CCM (AL, AZ, CO, IL, MO, OK, TN, TX, or WI)
- Shifts range between 6 am and 5 pm MT (7 am and 6 pm CT), Monday through Friday
- Agreement with Christian Care Ministry's Statement of Faith
