Chowbus

Product Specialist

• Consult with leadership team and product/engineering teams to drive new features and improve existing POS systems
• Apply theoretical expertise and innovation to create or apply new technology to the product design
• Train local operations teams to ensure they have the most current systems knowledge and follow best practices when servicing POS systems
• Collect product feedback from local teams to improve testing and installation processes
• Assign or schedule tasks to meet work priorities and goals
• Meet with managers, vendors, clients and engineers to solicit cooperation and resolve problems
• Design software for POS App products
• Analyze key metrics such as defect rates, time to close issues, etc. to identify ways to improve operational efficiency and reduce systems related errors and problems
• Conduct logical analyses of business, product, engineering, and other technical problems, formulating mathematical models of problems for solution
• Evaluate project plans and proposals to assess feasibility issues
• Consult with users, management, vendors, and technicians to determine computing needs and system requirements
• Manage stakeholders from product, design, engineering, product marketing, sales, and operations, and collaborate with other product managers
• Act as a trusted partner to stakeholders by proactively sharing progress, surfacing risks, gathering feedback and aligning outcomes with broader business goals
• Collaborate with junior product managers by providing strategic ideas, feedback, and support to ensure alignment with team goals and product vision

Human Resources

• Act as the primary HR contact for field-based employees and managers, providing timely and practical support
• Manage and support employee relations matters in line with policy and local labor requirements
• Guide field leaders through disciplinary, corrective action, and performance improvement processes
• Conduct fact-finding, documentation, and investigations, escalating complex cases as needed
• Promote consistent, fair, and compliant HR policies as well as company values and positive workplace culture
• Partner with Talent Acquisition and hiring managers to support end-to-end recruitment activities
• Support headcount planning discussions by tracking headcount, vacancies, and upcoming hiring needs
• Monitor recruitment progress and timelines, escalating risks or delays as needed
• Maintain accurate recruitment data and reporting
• Prepare regular HR reports to support business and HR decision-making
• Support data collection for performance, talent, and engagement initiatives
• Support HR initiatives and change projects
• Participate in employee engagement initiatives
• Other duties as assigned by Head of Global HR

Product Specialist

Junior HRBP, Mandarin Speaking