Chowbus

Analyst

• Develop rules, risk models, and alerts based on transaction patterns, merchant behavior, and processor feedback.
• Exercise judgment in determining risk tolerance levels and recommending operational improvements to mitigate exposure.
• Lead the Implement and continuous enhancement of the company's fraud and risk management framework.
• Interpret data and make strategic recommendations to optimize transaction monitoring, payout processes, and overall fraud prevention procedures.
• Conduct complex investigations into suspicious activity, chargebacks, and irregular transaction patterns.
• Prepare analytical summarizes and recommendations for compliance and Finance leadership, advising on corrective actions or policy adjustments.
• Design and maintain fraud performance dashboards and risk reports tracking chargeback rates, declines, refund ratios, and other KPIs.
• Interpret data trends and provide actionable insights to management to inform business decisions.
• Evaluate, recommend, and support the implementation of advanced fraud detection tools and software systems.
• Collaborate with vendors and internal resources to ensure tools align with business objectives and compliance requirements.
• Partner with the Compliance, Product, and Finance team to ensure fraud controls align with overall business goals.
• Exercise discretion in resolving escalated issues with processors and merchants.

Fraud Analyst

• Process vendor invoices in accounts payable software, Ramp.
• Review and approve employee expense reports in compliance with our T&E policy.
• Maintain vendor records, including acquiring contracts, W-9s/W-8s and bank details for onboarding.
• Support with annual audit process and year end 1099 issuance.
• Assist with month end closing procedures and any ad hoc AP tasks/projects
• This role is critical in ensuring effective revenue and cost optimization, vendor management, and operational efficiency across the organization
• The specialist will act as a bridge between Finance and other cross functional groups to provide transparency, governance, and actionable insights on financial performance and internal compliance
• Conduct revenue and expense assurance analysis of our customers and vendors to ensure internal policy, contract compliance and cash collections
• Provide key information to auditors and implement process improvements to adhere to reporting standardsImplement FinOps best practices to improve forecasting accuracy and cost accountability
• Vendor & Contract Management and Support vendor evaluations, contract negotiations, and renewals
• Maintain accurate records of contracts, terms, and financial obligations
• Identify process gaps and implement improvements to increase financial efficiency and accuracy

AP FinOP Analyst

Product Manager

• Leading the end-to-end payments strategy and execution across platform partnerships.
• Aligning payment platform capabilities with restaurant POS needs.
• Driving reliable money movement and measurable improvements in authorization and transparency.
• Defining payout and settlement standards to ensure clear, merchant-facing transparency.
• Empowering reconciliation to support accurate closes and audits.
• Establishing a risk and compliance framework to reduce exposure while staying audit-ready.
• Building a high-integrity funds and ledger foundation for splits, balances, fees, and reporting.
• Improving authorization rates and lowering blended costs via policy and routing strategies.

Director of Product – Payments

Marketing

• Develop or significantly influence event strategy, including recommending event types, locations, and formats based on business goals.
• Manage event budgets, with authority to approve or reallocate funds within established limits.
• Negotiate vendor contracts and partnerships, exercising judgment to commit company resources.
• Collaborate internal and external teams during event planning and execution.
• Resolve unexpected issues on-site using independent judgment to protect business interests.
• Gather merchant and customer feedback during events and provide input to improve future executions.

Marketing Partner Specialist

• Manage and strengthen relationships with existing partners, serving as a primary point of contact.
• Resolve partner issues promptly to ensure satisfaction, retention, and alignment with business goals.
• Draft, review, and administer partnership agreements in support of company objectives.
• Exercise discretion and independent judgment in advising the Marketing Manager on partnership strategy, program design, and execution.
• Analyze and interpret partner performance data to provide actionable insights to management.
• Recommend and implement standardized evaluation criteria, improvement processes, phase-out mechanisms, and incentive programs to optimize performance.
• Identify trends and areas of opportunity to enhance partner performance and alignment with strategic goals.
• Collaborate with the Sr Project Manager to represent the company at city events and professional gatherings.
• Support the identification and recruitment of new partners that align with Chowbus’s growth objectives.
• Maintain accurate documentation and reporting related to partner relationships, agreements, and performance outcomes.
• Provide ad-hoc analytical and administrative support, including preparing internal reports and updates for leadership.