Chowbus

Product Marketing

• Own CRM platform strategy, architecture, and roadmap. Define the target-state data model and system-of-record boundaries for merchant, customer, and pipeline data. Lead platform evaluations and build the business case for major platform decisions, driving them to an executive recommendation
• Own strategy and direction for the platforms surrounding CRM — marketing automation, sales engagement, customer support, and operations tooling — so the go-to-market and ops stack operate as one connected system with clean data flowing between it.
• Partner with Sales, Marketing, Support, and Operations to translate business requirements into platform design and a prioritized roadmap. Serve as the single owner of CRM prioritization across functions, working with a dedicated Salesforce team that executes and maintains the platform.
• Set standards for CRM data quality, field governance, and access control so reporting and downstream systems can be trusted.
• Run vendor evaluations and build-vs-buy decisions for the CRM and GTM stack; rationalize overlapping tools; own vendor relationships and renewals.

GTM Systems Lead

Account Executive

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
• Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
• Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.
• Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
• Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.
• Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
• Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
• Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges.
• Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform.
• Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements.
• Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements.
• Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

GTM Systems Lead

Key Account Customer Success Associate – Chinese Vertical