Key Account Customer Success Associate – Chinese Vertical

Chowbus

Key Account Customer Success Associate managing key enterprise clients at Chowbus. Focusing on relationship management, product demos, and client support for POS solutions.

Posted 6/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.
Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.
Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges.
Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform.
Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements.
Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements.
Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

Requirements

What you’ll need

Advanced Microsoft skills, especially in Excel and Powerpoint required
Strong execution skills required
Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
Self-motivated and capable of leading initiatives independently while contributing to team success.
Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
Strong verbal and written communication skills required
Bachelor’s degree or higher in the related areas preferred
2+ years of experience in customer success management preferred
Bilingual proficiency in English and Mandarin required
Familiarity with POS systems and business processes within the retail industry preferred

Benefits

Comp & perks

A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)

ATS Keywords

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Hard Skills & Tools

Data AnalysisReportingPOS System KnowledgeCRM Systems ProficiencyMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Strong Problem-Solving AbilitiesStrong Verbal Communication SkillsStrong Written Communication SkillsSelf-MotivatedExecution Skills