Choisys Technology Inc.

IT Support

• Provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS)
• Resolve user issues related to login, course access, navigation, and tool functionality
• Manage user accounts and permissions; assist schoolhouse administrators with bulk uploads of student data
• Support instructors in setting up course shells and troubleshooting issues
• Create and maintain SOPs, knowledge base articles for peers and administrators

Entry Level Help Desk

• Coordinating internal trouble tickets with engineers while maintaining open and timely communications with both the end user and technical team as they seek resolutions for complex issues.
• Act as a liaison between Help Desk and System Engineers;
• Answering Help Desk calls;
• Responding to ATHD-AESMP tickets
• Processing Training Request;
• Perform Monthly and ADHOC report formatting.