Entry Level Help Desk

Choisys Technology Inc.

Help Desk professional providing technical support for Army's Learning Management System. Manage user accounts, assist with course management and resolve user-related issues.

Posted 5/8/2026full-timeRemote • Virginia • 🇺🇸 United StatesEntry Level💰 $45,000 - $54,000 per yearWebsite

About the role

Key responsibilities & impact

Provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS)
Resolve user issues related to login, course access, navigation, and tool functionality
Manage user accounts and permissions; assist schoolhouse administrators with bulk uploads of student data
Support instructors in setting up course shells and troubleshooting issues
Create and maintain SOPs, knowledge base articles for peers and administrators

Requirements

What you’ll need

Ability to explain complex technical steps to non-technical instructors and students with patience and clarity
Strong analytical skills to diagnose whether an issue is user-error, content-specific, or a system-wide bug
Browser-based troubleshooting and basic knowledge of eLearning standards (SCORM 1.2/2004, xAPI)
Familiarity with LMS ecosystems (Moodle, Blackboard, Canvas, Etc)
One of the following certifications: Help Desk Institute (HDI) Customer Service Representative, ITIL 4 Foundation, Google IT Support Professional

Benefits

Comp & perks

Mandatory Health & Welfare fringe benefit of $5.09 per hour (approximately $10,587 annually)
11 Paid Federal Holidays annually
Paid Vacation: Accrued based on years of service
Paid Sick Leave: 56 hours per year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportfunctional supporttroubleshootinguser account managementbulk data uploadsSOP creationknowledge base article maintenanceeLearning standardsSCORM 1.2SCORM 2004

Soft Skills

patienceclarityanalytical skillscommunication skills

Certifications

Help Desk Institute Customer Service RepresentativeITIL 4 FoundationGoogle IT Support Professional