Chobani

Account Manager

Chobani

full-time

Posted on:

Location Type: Office

Location: New York City • New York • United States

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Salary

💰 $78,300 - $95,700 per year

About the role

  • Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel promptly
  • Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions in line with La Colombe’s resources
  • Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts
  • Support key clients and potential new client events in your local market
  • Establish relationships with chefs, managers, and hospitality staff to develop your network
  • Use data resources to monitor and track potential churned accounts
  • Communicate in a kind and professional manner during every interaction with clients
  • Actively work to become the first point of contact for clients
  • Make sure all Grand Accounts have the proper La Colombe Coffee branding in their coffee stations
  • Assist with onboarding of new clients by providing comprehensive in person hands-on training, product presentations, and continuing education for groups of all sizes
  • Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting
  • Participate in coffee cuppings with your local team on a regular cadence to ensure quality standards are consistently maintained
  • Regular visits to our wholesale partners in accordance with the Account Touch Metric to assess coffee quality, equipment needs and make recommendations for improvement where necessary
  • Log all routine and emergency client communication and visits into the CRM system
  • Email a recap of visits to leadership at Grand Accounts
  • Maintain inventory of emergency coffee and key equipment parts for routine maintenance at local market lab or office
  • Assist technicians and sales team with installations and minor technical service requests
  • Build relationships with each of your accounts so you can be the point person for any approved equipment upgrades or equipment swaps with existing customers
  • Conduct routine visits of clients to calibrate coffee, set recipes and perform preventative maintenance on coffee equipment
  • Troubleshooting larger equipment issues, liaising between La Colombe’s technical service team and client to ensure timely and effective servicing of coffee equipment
  • Small parts ordering, delivery and installation

Requirements

  • Passionate about coffee and hospitality
  • Professional communication skills, both verbal and written
  • Enjoys interacting with clients and building relationships
  • Eagerness to grow as a coffee professional
  • Ability to give and take critical feedback to grow
  • Occasionally work non-traditional hours and weekends
  • Ability to lift, move, and/or carry coffee equipment up to 30 – 40lbs
  • Ability to stand, bend, reach, and twist
  • Ability to travel locally (50 miles) and regionally (50+ miles), (70%, 30%, respectively)
  • Client facing role approximately 90% of the time
  • Ability to travel for 2 consecutive nights once or twice per month
  • 2 years' experience in the hospitality, foodservice, or specialty coffee industry (preferred)
  • Proven track record of success in your professional career (preferred)
  • Strong interpersonal skills; ability to interact with all levels of internal and external contacts (preferred)
  • Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed (preferred)
  • Fine dining, specialty coffee, or 4-star hotel experience (preferred)
  • Experience using sales tools (Salesforce, Hubspot, etc.) (preferred)
  • Experience with Microsoft (Excel, Word, PowerPoint) (preferred)
Benefits
  • medical, dental, vision coverage
  • disability insurance
  • health savings account
  • flexible spending accounts
  • tuition reimbursement
  • 401k match of 100% on up to 5% of eligible pay
  • fertility and childcare assistance
  • 12 weeks of parental leave at full pay after six months of continuous employment
  • wellness resources including an employee assistance program
  • fitness discounts
  • wellness reimbursement
  • on-site gym access (certain locations)
  • monthly wellness newsletter
  • 120 hours of paid time off
  • 11 holidays
  • paid volunteer time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
coffee brewing techniquesextraction theoryequipment troubleshootingpreventative maintenanceclient onboardingproduct presentationsdata analysisinventory managementsales toolscustomer service
Soft Skills
professional communicationrelationship buildingcritical feedbackself-starterquick learnerinterpersonal skillsproblem-solvingtime managementadaptabilitycustomer experience