Chippewa Falls Area Chamber of Commerce

Inside Account Manager

Chippewa Falls Area Chamber of Commerce

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $62,000 - $72,000 per year

About the role

  • Assist and support assigned Outside Sales Representatives through the entire order process including but not limited to: lead identification; quoting; order entry; customer service; expediting; follow up.
  • Conduct an accuracy assessment of orders before routing to Purchasing Department.
  • Build cross-functional relationships within Darley Defense in order to execute bookings and closed sales.
  • Manage customer service requests.
  • Assess customer situations, develop options and deliver solutions.
  • Conduct discovery calls with current accounts to expand sales.
  • Assist assigned Sales Representatives in generating and maintaining a pipeline of opportunities in Salesforce to achieve individual annual goals.
  • Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle.
  • Develop personal relationships with customers and vendors to help understand customer preferences, habits, and actions.
  • Work with vendors to negotiate preferred pricing & delivery.
  • Assist with capturing the Dealer of Record and sending to Vendor Relations for situational awareness.
  • Advise customers on selection of proper Funding or Contract Vehicles.
  • Respond to requests via phone, email, or in person meetings expeditiously.
  • Understand assigned sales territory and conduct research for new sales territories.
  • Conduct prospect calling to find new customers and contacts within assigned territories

Requirements

  • Bachelor's Degree required, though prior military or government experience may be substituted at hiring manager's discretion
  • 5 years of sales experience, non-call center telephone sales desired
  • 5 years of customer service experience
  • 5 years' experience MS Office, particularly Excel & Outlook
  • 2 years' experience with a Customer Relationship Management program
  • Knowledge of tactical equipment, military, or federal agencies
  • Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.)
  • Knowledge of JDE Enterprise System
  • Knowledge of Salesforce CRM and its purpose
Benefits
  • PTO
  • Paid Holidays
  • Tuition Reimbursement
  • Health & Wellness Reimbursement
  • Medical
  • Dental
  • Vision
  • Life & Disability
  • HSA with Darley contribution
  • FSA
  • 401K/Roth with match and profit sharing
  • Darley paid life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer service experienceMS OfficeExcelOutlookCustomer Relationship ManagementJDE Enterprise SystemSalesforce CRMorder entrylead identification
Soft Skills
customer relationship buildingcommunicationproblem solvingnegotiationcross-functional collaborationcustomer assessmentfollow-uppipeline managementdiscovery callssituational awareness