Chippewa Falls Area Chamber of Commerce

Account Manager

• Assist and support assigned Outside Sales Representatives through the entire order process including but not limited to: lead identification; quoting; order entry; customer service; expediting; follow up.
• Conduct an accuracy assessment of orders before routing to Purchasing Department.
• Build cross-functional relationships within Darley Defense in order to execute bookings and closed sales.
• Manage customer service requests.
• Assess customer situations, develop options and deliver solutions.
• Conduct discovery calls with current accounts to expand sales.
• Assist assigned Sales Representatives in generating and maintaining a pipeline of opportunities in Salesforce to achieve individual annual goals.
• Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle.
• Develop personal relationships with customers and vendors to help understand customer preferences, habits, and actions.
• Work with vendors to negotiate preferred pricing & delivery.
• Assist with capturing the Dealer of Record and sending to Vendor Relations for situational awareness.
• Advise customers on selection of proper Funding or Contract Vehicles.
• Respond to requests via phone, email, or in person meetings expeditiously.
• Understand assigned sales territory and conduct research for new sales territories.
• Conduct prospect calling to find new customers and contacts within assigned territories

Inside Account Manager

Outside Sales

• Selling and servicing fire departments within a 40 – 50-mile radius of Milwaukee, WI.
• Including, but not limited to; Milwaukee County, Ozaukee County, Sheboygan County, Racine County, Waukeshau County, Washington County, Fon Du Lac.
• Maintaining and selling established customers
• Identifying and pursuing new business opportunities
• Building strong relationships with existing and new customers
• Demonstrating and introducing new products
• Provide technical support and training on our product offering
• Staying up to date on industry trends
• Manage order pipeline

Firefighting Equipment Territory Sales Manager

Sales

• Responsible for driving revenue growth and strategic market penetration across an assigned territory.
• Selling fire, rescue and EMS equipment, services, training, and integrated life-safety solutions.
• Blend strategic account management, business development, and technical solution selling.
• Utilize CRM tools, research potential customers, deliver briefs, and build relationships with military customers.
• Monitor and report on market and competitor activities.

Regional Sales Manager – Fire

Business Development Rep

• Understand Darley products, services, contract benefits and value proposition and enthusiastically communicate these during direct sales activities.
• Consistently achieve booked order goals.
• Build instant credibility/rapport and working level relationships with senior executive level decision makers at the Program Executive Offices (PEOs), Program Management Offices (PMs), Warfare Centers and O-5 /O-6 Department heads at Major Flag Level Commands.
• Probe the Customer ecosystem to find information on new contracts that may be forming so that Darley can interdict these upstream and have a high probability of winning the ones that fit our business model.
• Research buying habits of potential customers by analyzing databases with historical purchasing information.
• Interface with current and potential new customers, deliver impactful/concise overview briefs, perform needs discovery and persuade them to use Darley as their Prime Vendor.
• Once a prospect customer becomes active, and strong opportunity exists, develop engagement plan and confer with Force Lead/ VP of Sales & BD to determine if a multi-person effort should be executed.
• After Customer is onboarded, build strong and deep relationships with military customers at all levels including end users, supply officers, contracting officers, decision makers and influencers.
• Creatively address customer problems becoming a true resource and solution provider.
• Understand and be able to teach how our contracting vehicles operate.
• Additionally have a working knowledge of various funding methods and how they may be applied to assist customers in their procurement strategies.
• Generate quotes for customers and transition them to Inside Sales / HQ Teams to enter into system.
• Partner with suppliers to provide best products & values to meet customer requirements.
• Brainstorm and develop innovative strategies to win business.
• Enter updates and maintains records in Salesforce so that all active accounts, live opportunities, key activities on those opportunities, stages in the pipeline and other required data are all accurate.
• Professionally represent Darley at trade shows, in-person meetings and Teams meetings by researching, preparing, rehearsing and making these events about the customer, not us.
• Conduct cold calls, either face to face or via telephone, to prospect new business.
• Work with support teams (purchasing, accounting, warehouse, etc.) to ensure that all information is up to date in the system and that orders are delivered in a timely fashion.
• Follow-up on closed sales to ensure delivery and quality were as promised.
• Monitor and report on market and competitor activities.

Senior Business Development Manager – APG

• Understand Darley products, services, contract benefits and value proposition and enthusiastically communicate these during direct sales activities.
• Consistently achieve booked order goals.
• Build instant credibility/rapport and working level relationships with senior executive level decision makers.
• Probe the Customer ecosystem to find information on new contracts.
• Research buying habits of potential customers by analyzing databases.
• Interface with current and potential new customers, deliver impactful briefs.
• Develop engagement plan and confer with Force Lead/VP of Sales & BD.
• Build strong relationships with military customers.
• Generate quotes for customers and transition them to Inside Sales / HQ Teams.
• Represent Darley at trade shows, in-person meetings and Teams meetings.
• Conduct cold calls to prospect new business.
• Monitor and report on market and competitor activities.