Chino.io

AVP – IT Service Continuity Management

Chino.io

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformITSM

About the role

  • Establish, own, and mature IT Service Continuity Management end-to-end across Diageo.
  • Define the enterprise ITSCM strategy, operating model, governance, and execution to ensure Diageo’s critical IT services are resilient, recoverable, and prepared for major disruptive events.
  • Build ITSCM as a core enterprise capability, embedding consistent processes, standards, and accountability across global markets.
  • Lead the identification and tiering of critical IT services in partnership with business partners.
  • Ensure IT Service Continuity Plans are created, maintained, and owned for all critical services.
  • Define and implement a structured ITSCM testing and exercising programme, including technical recovery tests and scenario-based crisis simulations.

Requirements

  • 12–18+ years of experience in IT Operations, Infrastructure, Cloud, or Enterprise Architecture, with deep hands-on ITSCM ownership.
  • Demonstrable experience leading IT Service Continuity in a large, global, complex enterprise (Fortune 500 / regulated environments preferred).
  • Solid understanding of: IT Service Management (ITIL), Disaster Recovery and High Availability architectures, Cloud resilience patterns (Azure/AWS/GCP), Third-party risk and vendor resilience.
  • Experience working with executive partners and influencing without direct authority.
  • Certifications (Preferred): ITIL (Intermediate/Expert/Managing Professional), ISO 22301 Lead Implementer / Auditor, Certified Business Continuity Professional (CBCP), Cloud certifications (Azure/AWS/GCP), Risk or Security certifications (CISM, CRISC – a plus).
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service Continuity ManagementIT Service ManagementDisaster RecoveryHigh Availability architecturesCloud resilience patternsAzureAWSGCPThird-party riskVendor resilience
Soft Skills
leadershipinfluencing without direct authoritycollaborationaccountabilitycommunication
Certifications
ITILISO 22301 Lead ImplementerISO 22301 AuditorCertified Business Continuity ProfessionalCloud certificationsCISMCRISC