Chinese American Service League

Counselor

• Provide clients with accurate information about USCIS application procedures, ensuring compliance with legal standards without providing legal interpretation.
• Assist clients in completing immigration forms based on their provided information, avoiding legal advice on form responses.
• Collect and verify supporting documents for client applications, ensuring completeness and accuracy.
• Monitor and follow up on clients' application statuses, providing timely updates and assistance as needed.
• Refer clients to appropriate programs, both within and outside the agency, for specialized support.
• Direct clients to the agency’s DOJ-accredited representatives for legal services when necessary.
• Offer interpretation services for clients in their correspondence with USCIS and other relevant agencies.
• Escort clients to government offices for citizenship and immigration processes, including fingerprinting, oath ceremonies, and interviews, ensuring support throughout these procedures.
• Schedule clients for CIS services and maintain an updated work schedule to ensure effective time management.
• Enter and update client demographic information, services provided, and application processes in CASL’s Salesforce database, generating reports for program performance evaluation.
• Maintain organized and comprehensive client files, ensuring all necessary documentation is up-to-date and securely stored.
• Assist in conducting outreach activities by developing and updating informational flyers and distributing them to targeted areas.
• Support workshops by handling various tasks and recruiting and training volunteers to assist with outreach efforts.
• Attend at least 8 hours of job-related training as required annually for professional development and to stay current with immigration laws and best practices.
• Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.

CIS Legal Service Counselor I

Learning and Development

• Establish new partnerships and maintain strong relationships with employers to create employment opportunities for clients.
• Identify client employment goals and match their skills and interests with suitable job openings, ensuring timely job placement.
• Accompany clients to job interviews, providing support and assistance as needed.
• Provide comprehensive employment consultation to clients, aligning their short-term employment and long-term career goals.
• Develop and implement individualized pre-employment/pre-vocational training plans to enhance clients' job readiness.
• Organize, implement, and conduct pre-employment workshops, creating and updating materials to meet clients' needs.
• Enter client records and case notes into Salesforce in a timely manner, ensuring accurate and up-to-date documentation to support transparency and data-informed decision-making.
• Conduct regular employment market studies to identify future employment trends and opportunities.
• Present and promote program services at community events, conducting outreach and marketing efforts to expand program visibility.

Workforce Development Specialist

• Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals.
• Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients.
• Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved.
• Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients.
• Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing.
• Establish contacts with community partners to collaborate on workshops and expand the program’s reach.
• Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services.
• Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce.
• Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information.
• Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement.
• Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices.
• Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget.
• Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services.
• Assist clients with completing applications and interpreting or translating letters and documents as required.
• Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.

CIS Legal Service Counselor I

Workforce Development Specialist

Housing Counselor, I