Chinese American Service League

Manager

• Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.
• Oversee client intake, service authorizations, care plan implementation, and workforce scheduling to ensure continuity of care and compliance with program requirements.
• Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.
• Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.
• Ensure a positive client experience by addressing concerns, resolving service issues, and maintaining responsive communication with clients and families.
• Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.
• Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.
• Ensure compliance with Illinois Community Care Program requirements, organizational policies, documentation standards, and audit readiness expectations.
• Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.
• Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.
• Stay informed of regulatory, operational, and programmatic changes affecting CCP services and translate requirements into effective operational practices.

In-Home Care Manager

Events

• Lead and operate the CASL Connect platform, including ownership of the SharePoint site, centralized intake workflow, and overall system for coordinating events, partnerships, and volunteer engagement.
• Develop and manage the annual activation calendar in collaboration with Programs, Advancement, Marketing & Communications, and Operations to ensure alignment and visibility across the organization.
• Build and continuously improve execution tools and processes, including Event Kits (SOPs, templates, checklists) and agile-based coordination (WOW), to drive efficient and consistent delivery.
• Lead planning and execution of major community events, including the Summer Fair, Mid-Autumn Festival, Dragon Boat Race, Lunar New Year Parade, and CYS Block Party.
• Develop event timelines, budgets, logistics plans, staffing models, and operational requirements to support successful event delivery.
• Coordinate vendors, venues, permits, equipment, volunteers, and internal stakeholders to ensure seamless event execution.
• Manage day-of-event operations and resolve issues in real time to deliver a positive experience for attendees, volunteers, sponsors, and partners.
• Develop and manage corporate sponsorship programs in partnership with Advancement, including sponsorship packages, activation plans, and stewardship strategies to support sponsor acquisition, retention, and growth.
• Cultivate and maintain relationships with corporate sponsors, community partners, and external stakeholders to advance engagement and revenue goals.
• Establish and manage CASL's volunteer program, including recruitment, onboarding, scheduling, recognition, retention, and engagement efforts.
• Capture stories, photos, and activation content in partnership with the Marketing & Communications team to support social media, website, newsletter, and community engagement efforts.
• Serve as the primary liaison for CASL Connect, partnering with Programs, Advancement, HR, IT, Operations, and the Culture Committee to ensure aligned planning and execution across the organization.

Events Activation Manager

Director

• Lead efforts to cultivate donors, corporate partners, and community champions to expand opportunities for the communities CASL serves.
• Build and expand CASL's philanthropic pipeline by identifying, qualifying, and engaging prospective donors and partners.
• Strengthen CASL's donor base and long-term fundraising capacity by creating new pathways for philanthropic investment in the organization's mission.
• Collaborate with Advancement leadership to ensure a strong and sustainable pipeline of supporters who can advance CASL's work and impact.

Director of Development

• Lead a dedicated team of clinicians and support program growth.
• Ensure clients receive compassionate, trauma-informed care that strengthens the community.
• Conduct weekly clinical and administrative supervision to direct reports and interns.
• Provide timely feedback, coaching, and reflective support to strengthen clinical outcomes.
• Conduct performance reviews and stay interviews to support staff members’ growth plans.
• Participate in leadership meetings and support strategic program planning and implementation.
• Support operational oversight of Brain Health and Behavioral Health programs to meet performance benchmarks.

In-Home Care Manager

Events Activation Manager

Director of Development

Senior Manager, Clinical Services