Chinese American Service League

Counselor

• Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals.
• Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients.
• Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved.
• Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients.
• Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing.
• Establish contacts with community partners to collaborate on workshops and expand the program’s reach.
• Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services.
• Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce.
• Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information.
• Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement.
• Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices.
• Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget.
• Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services.
• Assist clients with completing applications and interpreting or translating letters and documents as required.
• Contribute to additional responsibilities as needed to support the Adult Service department’s initiatives and overall organizational goals, ensuring flexibility and alignment with CASL’s evolving needs.

Housing Counselor, I