In-Home Care Manager

Chinese American Service League

In-Home Services Manager at CASL leading a dedicated team to help seniors live independently. Focused on delivering high-quality home care services and expanding access for older adults in the community.

Posted 6/23/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.
Oversee client intake, service authorizations, care plan implementation, and workforce scheduling to ensure continuity of care and compliance with program requirements.
Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.
Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.
Ensure a positive client experience by addressing concerns, resolving service issues, and maintaining responsive communication with clients and families.
Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.
Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.
Ensure compliance with Illinois Community Care Program requirements, organizational policies, documentation standards, and audit readiness expectations.
Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.
Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.
Stay informed of regulatory, operational, and programmatic changes affecting CCP services and translate requirements into effective operational practices.

Requirements

What you’ll need

Bachelor's degree in Social Work, Healthcare Administration, Public Administration, or a related field preferred.
5–7 years of experience in home and community-based services, aging services, healthcare operations, or a related field.
Equivalent combinations of education and experience will be considered.
Knowledge of the physical, social, emotional, and cognitive changes associated with aging.
Demonstrated experience managing operations, workforce scheduling, and service delivery in a high-volume environment.
Strong knowledge of Medicaid-funded programs, particularly the Illinois Community Care Program (CCP) or similar home and community-based service models.
Strong data management, reporting, and analytical skills, with the ability to use data to drive operational decision-making and program performance.
Experience building relationships and collaborating effectively with clients, families, referral partners, community organizations, and other stakeholders.
Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and related business tools.
Experience using Electronic Visit Verification (EVV) systems and other service delivery or workforce management platforms.

Benefits

Comp & perks

Medical, Dental, and Vision Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementworkforce schedulingservice deliverydata managementreportinganalytical skillsquality assurancecomplianceclient intakecare plan implementation

Soft Skills

collaborative relationshipscommunicationproblem-solvingcoachingperformance feedbackprofessional developmentaccountabilityclient experiencecontinuous improvementrelationship building

Certifications

Bachelor's degree in Social WorkBachelor's degree in Healthcare AdministrationBachelor's degree in Public Administration