Senior Manager, Clinical Services

Chinese American Service League

Senior Manager of Clinical Services at CASL leading clinicians to provide trauma-informed care. Empowering individuals and families through community-based services in behavioral healthcare.

Posted 6/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a dedicated team of clinicians and support program growth.
Ensure clients receive compassionate, trauma-informed care that strengthens the community.
Conduct weekly clinical and administrative supervision to direct reports and interns.
Provide timely feedback, coaching, and reflective support to strengthen clinical outcomes.
Conduct performance reviews and stay interviews to support staff members’ growth plans.
Participate in leadership meetings and support strategic program planning and implementation.
Support operational oversight of Brain Health and Behavioral Health programs to meet performance benchmarks.

Requirements

What you’ll need

Clinical Psychologist, or a Licensed Clinical Social Worker (LCSW) possessing a master's, with a valid license to practice in the state of Illinois is required.
A minimum of 5 years of documented clinical work experience in community mental health field and a minimum of 3 years of program management required.
A minimum of 3-5 years of experience in clinical supervision and staff/intern supervision required.
Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences that arise.
Delivery of services in the home or other community-based settings.
Proficiency in using Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and other products.
Ability to work independently, manage competing priorities, and adapt to evolving program, client, and organizational needs.
Commitment to continuous learning and process improvement.
Proficiency in English required, with second language proficiency such as Chinese (Mandarin and/or Cantonese) or Spanish a plus.
Knowledge and access to a diverse range of diagnostic tools and therapy materials, ensuring high-quality, evidence-based care.
Experience managing clinical pathways, caseloads, and other administrative day to day activities (e.g., scheduling assistance).
Strong knowledge of Rule 132 and Rule 140, which cover the Illinois state regulations on governing behavioral health.
Experience with Medicaid documentation, IM+CANS, and EHR systems.
Willingness and ability to see clients across behavioral health programs including, but not limited to the following: Substance abuse, intellectual developmental disabilities, Alzheimer’s and Related Dementias, and moderate to severe mental health disorders.
Knowledge and experience with managed care organizations (e.g., prior authorization, billing, auditing).
Knowledge and ability to refer and to connect clients to outside community resources and providers, program collaboration, and behavioral health program growth.
Solution focused, collaborative, and synergistic team player within the department and within CASL overall.

Benefits

Comp & perks

Medical, Dental, and Vision Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical supervisionprogram managementcommunity mental healthdiagnostic toolstherapy materialsMedicaid documentationEHR systemsclinical pathwayscaseload managementevidence-based care

Soft Skills

compassionate carecoachingreflective supportperformance reviewsindependent workadaptabilitycontinuous learningprocess improvementcollaborationteam player

Certifications

Licensed Clinical Social Worker (LCSW)valid license to practice in Illinois