Chili Piper

Account Manager

Chili Piper

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Cross Sell new products to existing customers
  • Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us.
  • Create expansion opportunities within different geographies/business units, additional sales seats, and new products.
  • Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis.
  • Leverage sales management tools like Salesforce and Gong to track sales activities.
  • Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments.
  • Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful.
  • Work closely with the Customer Success team to ensure all onboarding and success criteria are being met.
  • Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts.

Requirements

  • 3+ years of sales and/ or account management experience, working with mid-market or enterprise level sales cycles, preferably at a technology company and with a track record of top performance
  • Experience using Salesforce CRM.
  • The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers.
  • Strong business acumen and comfort with presenting to, and establishing relationships with, senior level executives in mid-market-level companies.
  • Technologically savvy and ability to learn and demonstrate new technology fast.
  • Proven ability to achieve and exceed quotas and goals.
  • The ability to work individually and collaborate within a team environment to achieve set goals.
  • Ability to be a self-starter who takes initiative to learn and develop on their own, especially in a fully remote environment.
  • Exceptional verbal and written communications skills.
  • Must be based in North America
Benefits
  • Unlimited vacation (and we *do* mean it, and we *do *take it!)
  • Generous health, dental, and vision insurance
  • Any equipment/software/tech that you need to do your job
  • Annual professional development stipend of $2,000 USD
  • Equity - all Pipers receive stock options
  • Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementaccount managementsales cyclesquota achievementcustomer onboardingrelationship buildingbusiness acumentechnology adoption
Soft Skills
communicationcollaborationself-starterinitiativecustomer success