Chili Piper

QA Engineer

• Create effective test strategies for the mission-critical services developed within the engineering team to improve products quality
• Write and execute test plans for the UI and backend services
• Create, maintain and improve automated test coverage for our products
• Ensure continuous testing and monitoring of functionality, stability, performance, and accuracy of all components
• Ensure that the final product satisfies the product requirements and meet end-user expectations
• Investigate and debug issues reported by the other team members
• Process product reviews and inform the development team of defects and errors

Growth Marketing

• Own pipeline targets and the plays and experiments behind them
• Launch and manage multi-channel growth plays across paid, organic, email, events, partnerships, outbound, and product-led loops
• Design and optimize the funnel from first touch to qualified meeting
• Run fast, weekly experiments on channels, creatives, offers, landing pages, and automation
• Find unconventional growth opportunities, like viral loops, influencer plays, product hooks, or automation workflows
• Turn scrappy tests into repeatable pipeline engines
• Align closely with SDRs, AEs, and RevOps to turn experiments into real opportunities
• Track performance across pipeline, CAC, conversion rates, and ROI
• Scale what works and kill what doesn’t

Senior Demand Generation/Growth Marketer

Account Manager

• Cross Sell new products to existing customers
• Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us.
• Create expansion opportunities within different geographies/business units, additional sales seats, and new products.
• Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis.
• Leverage sales management tools like Salesforce and Gong to track sales activities.
• Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments.
• Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful.
• Work closely with the Customer Success team to ensure all onboarding and success criteria are being met.
• Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts.

Account Executive

• Own the full sales cycle from demo to close
• Build and execute account plans for Strategic targets, identifying the highest-probability paths to close.
• Run executive-level discovery that ties business outcomes to measurable value and a clear decision process.
• Build strong, multi-threaded relationships across stakeholders (economic buyer, champions, power users, security/procurement).
• Drive process discipline: clear next steps, mutual action plans, consistent deal hygiene, and risk management.
• Maintain high-quality CRM rigor (stages reflect truth, notes are usable, and forecasts are accurate).
• Partner closely with a Strategic SDR focused on outbound execution, aligning on account strategy, targeting, sequencing, and conversion plays.
• Collaborate with Marketing, SDR, and Partnerships to refine and scale messaging, improve outbound performance, increase conversion across channels and support land/expand motions.
• Translate outbound learnings into repeatable talk tracks, positioning, and account-based plays that create consistent pipeline across Strategic accounts.

Strategic Account Executive

Content Manager

• Own Chili Piper's content across POV, education, hero stories, and media formats
• Build content that attracts the right people and helps them understand their real problems
• Write and ship content yourself, turning product capabilities into resources for non-technical buyers
• Build repeatable formats that compound: series, playbooks, reports, benchmarks
• Track engagement, inbound intent, and pipeline influence, improving based on conversions
• Collaborate closely with Product Marketing and the VP of Marketing to drive pipeline

Senior Content Manager

Product Manager

• Own and manage a complex product area end-to-end, from discovery through delivery, iteration, and long-term evolution.
• Define product strategy and roadmap for your area, balancing customer needs, business impact, and technical constraints.
• Translate highly complex data, workflows, and customer needs into clear product direction and actionable insights.
• Partner closely with Engineering and Design to empower teams, align on solutions, and deliver high-quality experiences.
• Define success metrics for your product area and continuously evaluate performance to inform prioritization and iteration.
• Align with Sales and Marketing to ensure products reach the right customers and deliver on their intended value.
• Drive prioritization and make informed tradeoffs in ambiguous, enterprise-grade problem spaces.
• Maintain a high bar for product quality, usability, and attention to detail.