Product Manager, CEH

Chili Piper

Product Manager leading ChiliCal, Ecosystem, and Handoff product areas for Chili Piper, a B2B SaaS company. Driving customer experience improvements and product adoption from market evidence through execution.

Posted 6/15/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B SaaS product managementAI toolsproduct metricsproduct design collaborationproduct engineering collaborationcomplex problem solvingworkflow integrationuser experience designdata analysisproduct iteration

Soft Skills

strong product judgmentsimplifying complexitydeep curiositycross-functional collaborationfocusdecision makingquality assuranceadaptabilitycommunicationleadership

Industry Keywords

product adoptioncustomer evidencetechnical constraintsmarket evidenceproduct directionsuccess metricsuser engagementproduct lifecycleagile methodologiesiteration

About the role

Key responsibilities & impact

Own ChiliCal, Ecosystem, and Handoff end to end, from market and customer evidence through adoption, iteration, and long-term business impact
Define the first audience for every bet and protect that focus as new requests, edge cases, and opportunities emerge
Identify the right problems to solve and turn complex scheduling, integration, and routing workflows into clear product direction
Define value, viability, priority, and success metrics, including what should trigger first adoption
Monitor adoption and real usage after launch, then use what you learn to improve the product and shape what comes next
Keep these connected surfaces coherent, so changes across ChiliCal, Ecosystem, and Handoff work together rather than against each other
Partner with Product Design on the experience, first-use path, and product-side enablement
Partner with the Product Engineering Lead on solutions that are technically sound and practical to deliver
Prioritize ruthlessly and make clear calls when the problem is complex and the answer is not obvious
Hold a high standard for quality. You do not ship things you would not want to use yourself.

Requirements

What you’ll need

Senior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiatives
Strong product judgment, with the ability to find problems worth solving and make informed tradeoffs in ambiguous environments
Hands-on use of AI tools in day-to-day product work, with good judgment about where AI genuinely improves a product experience
The ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisions
Deep curiosity about users and markets, and a habit of building conviction through direct evidence
Comfort in technical domains and credibility with technical users and engineering partners
A bias toward focus and shipping narrow to learn quickly
Experience working closely with Engineering, Design, and cross-functional partners in a fast-moving environment
The drive to build products that solve real problems and get used, not just shipped.

Benefits

Comp & perks

Unlimited vacation (and we *do* mean it, and we *do *take it!)
Generous health, dental, and vision insurance
Any equipment/software/tech that you need to do your job
Annual professional development stipend of $2,000 USD
Equity - all Pipers receive stock options
Annual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India). Check out the video from last year’s retreat in Tenerife.