Chief of Staff Network

Sr. Manager/Director, Cost to Serve & Clubhouses

Chief of Staff Network

full-time

Posted on:

Location Type: Hybrid

Location: New York CityNew YorkUnited States

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Salary

💰 $169,000 - $190,000 per year

Job Level

Tech Stack

About the role

  • Partner with Customer Experience business leaders to deliver quarterly business reviews to CLT+ ELT that explain drivers of performance, assess risks and opportunities to delivering budget/forecast and deliver key actionable insights that shape strategy and support decision making
  • Lead monthly business reviews with business partners, delivering KPI reporting and insights on performance, risks, and opportunities
  • Own end-to-end financial planning processes and tools (budgeting, forecasting, long-range planning models, reports & processes) for business partners
  • Build and maintain financial models to assess and report financial and experiential metrics and staffing capacity
  • Prepare incremental cost v benefit analyses, scenarios and sensitivity analyses to support strategic decisions
  • Support strategic projects, including new product offerings, experience and retention improvement ideas, promotions, incentive compensation design
  • Partner with Accounting to investigate and resolve variances vs. budget as part of month-end close
  • Work cross-functionally with all stakeholders to ensure alignment between operational plans and financial forecasts.
  • Partner across key stakeholders on incentive compensation design and implementation to drive alignment with strategic objectives and financial goals (design, launch, processing monthly & quarterly payments)
  • Design and manage effective dashboards, reports, and KPI scorecards
  • Build processes, systems, and workflows to proactively deliver actionable insights to improve financial outcomes
  • Act as a strategic and financial partner to Customer Experience leadership, providing financial guidance to shape roadmap prioritization and resource allocation
  • Lead initiatives to support Customer Experience and Financial strategies with financial insights and operational improvements
  • Partner with accounting and technology teams to design systems and processes to support the build out of a scalable financial platform to support Chief’s growth

Requirements

  • Experience in Strategic Finance, FP&A, Acquisition Diligence or Consulting; SaaS or subscription business, membership and real estate dependent business experience preferred
  • Proven ability to build financial models, conduct ROI analyses, and synthesize complex data into clear insights
  • Strong analytical skills; comfortable using databases and analytical tools to make data-based decisions
  • Excellent communicator with ability to influence cross-functional stakeholders
  • Sound judgement on when to escalate an issue
  • Ability to influence without direct control; Exceptional collaboration and relationship-building skills.
  • Results-driven self-starter with high attention to detail and a bias toward action
  • Knowledge of business intelligence tools
  • Strong understanding of financial systems and ERP platforms
  • Experience with Google apps (Sheets, Slides) and Microsoft apps (Excel, PowerPoint) and the ability to transfer between the two seamlessly.
Benefits
  • Competitive salary and equity
  • Flexible vacation policy
  • 20 weeks of paid gender neutral parental leave
  • Full medical, dental, and vision packages
  • 401(k)
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial modelingbudgetingforecastingcost-benefit analysisKPI reportingdata synthesisROI analysissensitivity analysisstrategic financeFP&A
Soft Skills
analytical skillscommunicationinfluencecollaborationrelationship-buildingattention to detailresults-drivenjudgmentself-starterbias toward action