
Sr. Manager/Director, Cost to Serve & Clubhouses
Chief of Staff Network
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $169,000 - $190,000 per year
Job Level
Tech Stack
About the role
- Partner with Customer Experience business leaders to deliver quarterly business reviews to CLT+ ELT that explain drivers of performance, assess risks and opportunities to delivering budget/forecast and deliver key actionable insights that shape strategy and support decision making
- Lead monthly business reviews with business partners, delivering KPI reporting and insights on performance, risks, and opportunities
- Own end-to-end financial planning processes and tools (budgeting, forecasting, long-range planning models, reports & processes) for business partners
- Build and maintain financial models to assess and report financial and experiential metrics and staffing capacity
- Prepare incremental cost v benefit analyses, scenarios and sensitivity analyses to support strategic decisions
- Support strategic projects, including new product offerings, experience and retention improvement ideas, promotions, incentive compensation design
- Partner with Accounting to investigate and resolve variances vs. budget as part of month-end close
- Work cross-functionally with all stakeholders to ensure alignment between operational plans and financial forecasts.
- Partner across key stakeholders on incentive compensation design and implementation to drive alignment with strategic objectives and financial goals (design, launch, processing monthly & quarterly payments)
- Design and manage effective dashboards, reports, and KPI scorecards
- Build processes, systems, and workflows to proactively deliver actionable insights to improve financial outcomes
- Act as a strategic and financial partner to Customer Experience leadership, providing financial guidance to shape roadmap prioritization and resource allocation
- Lead initiatives to support Customer Experience and Financial strategies with financial insights and operational improvements
- Partner with accounting and technology teams to design systems and processes to support the build out of a scalable financial platform to support Chief’s growth
Requirements
- Experience in Strategic Finance, FP&A, Acquisition Diligence or Consulting; SaaS or subscription business, membership and real estate dependent business experience preferred
- Proven ability to build financial models, conduct ROI analyses, and synthesize complex data into clear insights
- Strong analytical skills; comfortable using databases and analytical tools to make data-based decisions
- Excellent communicator with ability to influence cross-functional stakeholders
- Sound judgement on when to escalate an issue
- Ability to influence without direct control; Exceptional collaboration and relationship-building skills.
- Results-driven self-starter with high attention to detail and a bias toward action
- Knowledge of business intelligence tools
- Strong understanding of financial systems and ERP platforms
- Experience with Google apps (Sheets, Slides) and Microsoft apps (Excel, PowerPoint) and the ability to transfer between the two seamlessly.
Benefits
- Competitive salary and equity
- Flexible vacation policy
- 20 weeks of paid gender neutral parental leave
- Full medical, dental, and vision packages
- 401(k)
- Opportunity to work for a startup focused on driving real change for women in business
- Opportunity to create and attend inspiring experiences and events with leaders of the industry
- Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial modelingbudgetingforecastingcost-benefit analysisKPI reportingdata synthesisROI analysissensitivity analysisstrategic financeFP&A
Soft Skills
analytical skillscommunicationinfluencecollaborationrelationship-buildingattention to detailresults-drivenjudgmentself-starterbias toward action