Oversee daily billing activities, ensuring invoices are generated accurately and on time.
Manage subscription lifecycle activities including activations, renewals, upgrades, downgrades, cancellations, refunds, and credits.
Monitor billing queues and ensure timely resolution of issues.
Review billing discrepancies and resolve errors in partnership with Sales and Member Experience.
Ensure adherence to billing policies, procedures, and internal controls.
Support month-end close activities, reconciliations, and reporting requests from Finance.
Serve as the internal operational system owner, maintaining data accuracy and audit trails within the system.
Coordinate with technical teams on integrations with Salesforce, payment processors, and accounting systems.
Document processes related to system workflows and configuration.
Identify opportunities to improve automation and reduce manual billing tasks.
Serve as the primary point of contact for operational questions related to the billing system.
Partner with Sales to ensure accurate contract-to-bill handoffs.
Support Member Experience in resolving billing-related inquiries and escalations.
Work with Finance to ensure accurate reporting and reconciliation.
Communicate clearly with internal stakeholders regarding billing timelines and updates.
Track operational KPIs such as billing accuracy, collections status, refunds, and dispute trends.
Prepare recurring operational reports for leadership.
Analyze recurring billing issues and recommend practical process improvements.

Requirements

5+ years of experience in billing operations, revenue operations, or subscription management.
1–3 years of people management experience.
Hands-on experience administering a cloud-based billing system (experience with Chargebee strongly preferred).
Experience in a SaaS, membership, or recurring revenue business model.
Familiarity with Salesforce and accounting system integrations (Netsuite strongly preferred).
Strong attention to detail and ability to manage high transaction volumes.
Excellent communication skills and a customer-service mindset.
Strong organizational skills with the ability to prioritize and meet deadlines.

Benefits

Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing operationssubscription managementrevenue operationscloud-based billing systemChargebeeSalesforceaccounting systemsNetsuitedata accuracyprocess improvements

Soft Skills

attention to detailcommunication skillscustomer-service mindsetorganizational skillsprioritizationdeadline managementproblem-solvingcollaborationanalytical skillsleadership