Evaluate our current billing processes and recommend/implement improvements, whether in our current system or by implementing a new billing system
Lead a high-performing team that manages all aspects of day-to-day billing operations, ensuring adherence to policies and procedures while providing outstanding Member experience
Develop and maintain procedural documentation and internal controls within the billing function
Partner cross-functionally with key business stakeholders (including Sales and Member Experience teams) to ensure alignment and support on day-to-day operations as well as strategic initiatives
Lead the development, preparation, and analysis of key performance indicators and operational metrics to provide insight into areas of strength and opportunities for improvement

Requirements

Experience with high-volume billing operations with preferred experience in the technology / SaaS/membership space
Has led a system implementation of a new billing system
Strong interpersonal and communication skills (both written and verbal) with experience in customer service
An ability to work cross-functionally and collaborate with various teams in the organization
Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines
Experience with Salesforce and Chargebee is a plus
Passion for the Company’s mission, positioning, and brand -- to empower women in business and spark change from the top

Benefits

Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing processessystem implementationkey performance indicatorsoperational metricsprocedural documentationinternal controlscritical thinking

Soft Skills

interpersonal skillscommunication skillscustomer serviceorganizational skillsattention to detailcollaborationleadership