Chetwood Bank

Customer Support

• Answering inbound calls, addressing customer queries and questions.
• Responding to customer queries and resolving issues through web-chat and email.
• Providing customers with information about our products and services.
• Responding to more complex queries, resolving problems and issues faced and presented by customers.
• Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
• Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
• Ensuring that emails and letters to customers comply with regulation, as well as responding to data subject access requests.
• Identify potentially fraudulent applications and report any findings to the relevant team.
• Update host systems with information and details of customer interactions.

Customer Service Agent

Product Manager

• Support the design, launch and enhancement of residential, BTL mortgage and bridging products.
• Assist with preparing product requirements, business cases and proposition papers.
• Support Consumer Duty requirements including target market and fair value assessments.
• Monitor product performance, MI and customer outcomes.
• Coordinate with internal stakeholders across marketing, sales, risk, compliance, finance and change.
• Monitor competitor activity and market trends.
• Identify opportunities for product, process and journey improvement.
• Support with ensuring that all sourcing systems have the correct range of Moda and CHL products, with the correct pricing and criteria - and managing product and pricing changes with them.
• Support with ensuring that all criteria systems correctly reflect Moda’s and CHL’s current product criteria - and managing changes with them.

Assistant Product Manager

SDET

• Conducts their testing in accordance with the corporate test policy and test strategy.
• Follows the standard test process across all phases of testing that they are involved with.
• Assists the test manager on project activities, such as and not limited to demo’s, collating information for reports.
• Leads other testers in specific testing activities.
• Documents test results for traceability.
• Configures test environments to execute tests.
• Escalates risks and blockers to the test manager.
• Ensure that their tests are picked up in Standard Reports and Closure reports.
• Work with the technology teams to continually improve the processes.
• Shares knowledge and documents useful information uncovered for the benefit of the project.
• Provide support and guidance on the automation of new features and functionality.
• Extend existing automation tests and develop new tests as required.
• Continually monitor and improve maintenance overhead of automation test execution.
• Definition of test data and providing insight into data management and tooling.
• Development of additional system stubs and test harnesses to facilitate specific types & levels of testing.
• Raising, triaging and resolving issues alongside deep dive issue investigation and replication.
• Generating new and updating existing system and engineering documentation.
• Creating a variety of test related reports for varying stakeholders and audiences.
• Assist in regular reviews of existing processes with the aim of improvement and efficiency.
• Monitor and control deployments into QA environments as part of the CI/CD process.
• Focus on becoming an SME on specific business functionality.
• Support defect and production Incident triage and resolution.

Senior Test Automation Engineer

Full-stack Engineer

• You will be responsible for leading and coordinating deliveries and designs for medium to large features or engineering problems.
• You will work confidently and effectively to support the Engineering function of the bank.

Senior Software Engineer

Manager

• As a Cloud and DevEx Platform manager you will be responsible for setting and executing deliverables for the Bank’s shared Cloud Platform and Developer Experience (DevEx) Strategy

Customer Service Agent

Assistant Product Manager

Senior Test Automation Engineer

Senior Software Engineer

Cloud and DevEx Platform Manager