CHEP

Customer Support Manager, Bilingual French

CHEP

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$70,000 - CA$96,500 per year

About the role

  • Lead the resolution of complex and critical customer inquiries
  • Collaborate with internal stakeholders to troubleshoot and resolve customer issues
  • Oversee the resolution of billing disputes and discrepancies
  • Monitor customer account performance, utilizing reports to identify discrepancies
  • Maintain accurate customer records and service-related data within CRM systems
  • Support customer engagement initiatives by coaching team members
  • Proactively manage high-priority issues related to service delivery and order fulfilment
  • Contribute to continuous improvement efforts by identifying areas for operational enhancements

Requirements

  • Education: Bachelor Degree or College Diploma
  • Training: Negotiation skills, Customer Service Skills
  • Sales/Service experience in a service company
  • Worked with financial measures and Key Performance Indicators
  • Worked successfully in a matrix structure
  • Key customer account relationship management experience a must
  • Ability to drive quality resulting in greater and sustainable customer satisfaction
  • Expertise in eliminating the waste in business processes by using six sigma / lean tools
  • Strategic continuous improvement by creating a culture
Benefits
  • Medical & retirement benefits
  • Other monetary incentives or business benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
negotiation skillscustomer service skillsfinancial measuresKey Performance Indicatorssix sigmalean tools
Soft Skills
leadershipcollaborationcoachingproblem-solvingstrategic thinking