CHEP

Territory Account Representative

CHEP

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
  • Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
  • Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
  • Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
  • Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
  • Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
  • Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
  • Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
  • Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

Requirements

  • Bachelor’s degree in business or related field or equivalent job experience.
  • Experience 3-5 years Customer Service / Customer Relationship Management (B2B or B2C)
  • Knowledge of key Quality, Operations, Customer Service & Sales activities
  • Strong problem solving, organizational, decision-making, communication and presentation skills
  • Technology and system solutions savvy
  • Strong relationship building & interpersonal skills
  • Flexibility in a changing market and culture
  • Continuous improvement mindset
  • Customer Relationship Management utilizing Siebel / Salesforce
  • Demonstration and proven abilities working in a Matrix Environment
  • Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
Benefits
  • 401K w/ company match (up to 4%)
  • FREE company-paid vision, short-term disability, and life insurance!!
  • Tuition reimbursement
  • Parental leave
  • Childcare assistance
  • Profit sharing
  • MORE!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Relationship ManagementQuality ManagementOperations ManagementSales ManagementProblem SolvingOrganizational SkillsDecision MakingPresentation SkillsContinuous ImprovementAsset Management
Soft skills
Communication SkillsInterpersonal SkillsRelationship BuildingFlexibilityProactive CommunicationCollaborationCustomer EngagementStrategic ThinkingLeadershipCustomer Loyalty