Chelsea Groton Bank

Operations

• Performs various daily processing activities associated with digital banking services
• Resolves problems and ensures the exceptions and anomalies are addressed
• Provides daily phone and virtual support to all members
• Responsible for debit card processing including transactions, disputes, issuance, and transaction inquiries
• Sets up, maintains, and provides ongoing support for business banking clients
• Establishes and maintains business deposit accounts
• Review and approve incoming and outgoing wire transfers for customers
• Assists with the cross-selling of additional products and services
• Performs various quality assurance processes
• Assists with the development, implementation, and testing of new Digital Banking services
• Reconcile general ledgers associated with various Digital Banking Operations tasks
• Responsible for adhering to Bank policies and procedures as well as all regulatory requirements and guidelines.

Senior Digital Banking Operations Representative

Solutions Engineer

• Leading an effective team to help customers achieve financial goals
• Providing outstanding service in a courteous, professional and ethical manner
• Organizing and implementing branch standards, sales & service goals and objectives
• Ensuring principal business priorities are communicated and implemented
• Leading and coaching team to optimal performance

Senior Digital Banking Operations Representative

Customer Solutions Manager – Branch Manager