Customer Solutions Manager – Branch Manager

Chelsea Groton Bank

Customer Solutions Manager responsible for leading team and providing exceptional service to achieve financial goals. Overseeing operations, coaching team and community engagement in Salem, CT.

Posted 6/10/2026full-timeSalem • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $62,505 - $80,670 per yearWebsite

About the role

Key responsibilities & impact

Leading an effective team to help customers achieve financial goals
Providing outstanding service in a courteous, professional and ethical manner
Organizing and implementing branch standards, sales & service goals and objectives
Ensuring principal business priorities are communicated and implemented
Leading and coaching team to optimal performance

Requirements

What you’ll need

B.S. or equivalent
5-7 years of cash handling, customer service, lending, supervisor/leadership, business development, and problem-solving experience required
Completion of small business, technology, leadership and residential lending training milestones
Effective customer service, verbal & written communication, math, problem solving and organizational skills
Detail-oriented and able to multi-task
Tech-savvy, proficient use of Microsoft Word, Excel, Outlook, and PowerPoint

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash handlingcustomer servicelendingbusiness developmentproblem-solvingsmall business trainingtechnology trainingleadership trainingresidential lending training

Soft Skills

team leadershipcommunicationmath skillsorganizational skillsdetail-orientedmulti-taskingcoachingcustomer focusprofessionalismethical behavior

Certifications

B.S. or equivalent