Checkfirst

Customer Implementation Manager

Checkfirst

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead customer implementations from day one in a fast-growing company
  • Own the success of multiple customer projects
  • Develop and manage project plans, timelines, milestones, and success criteria
  • Conduct discovery sessions to understand customer workflows, pain points, and business objectives
  • Map customer processes to platform capabilities and identify gaps
  • Build strong relationships with customer stakeholders and champions
  • Define high-level implementation approach including phasing and rollout strategy
  • Review customer data to understand data structure, quality, and completeness

Requirements

  • 5+ years in implementation, delivery, or customer-facing project management roles
  • Experience with B2B SaaS implementations or digital delivery for enterprise customers
  • Proven track record of managing multiple concurrent customer projects
  • Background in process mapping, requirements gathering, or business analysis
  • Experience gathering, analysing, and mapping customer data in digital projects
  • Strong project management capabilities
  • Excellent stakeholder management and communication skills
  • Ability to translate business requirements into functional specifications
  • Strong analytical skills, able to understand data structures and work with data samples
  • Comfortable with technical concepts and working with engineering teams
  • Problem-solving mindset with ability to navigate ambiguity
Benefits
  • Hybrid work arrangement (3 days in the office)
  • Opportunity for professional development
  • Direct access to leadership
  • Collaborative work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprocess mappingrequirements gatheringbusiness analysisdata analysisB2B SaaS implementationsdigital deliverydata structure understandingfunctional specificationscustomer data mapping
Soft skills
stakeholder managementcommunication skillsanalytical skillsproblem-solving mindsetrelationship buildingability to navigate ambiguitycustomer-focusedproject planningtime managementcollaboration