Checkfirst

Customer Implementation Manager

Checkfirst

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead customer implementations from day one in a fast-growing company
  • Own the success of multiple customer projects
  • Develop and manage project plans, timelines, milestones, and success criteria
  • Conduct discovery sessions to understand customer workflows, pain points, and business objectives
  • Map customer processes to platform capabilities and identify gaps
  • Build strong relationships with customer stakeholders and champions
  • Define high-level implementation approach including phasing and rollout strategy
  • Review customer data to understand data structure, quality, and completeness

Requirements

  • 5+ years in implementation, delivery, or customer-facing project management roles
  • Experience with B2B SaaS implementations or digital delivery for enterprise customers
  • Proven track record of managing multiple concurrent customer projects
  • Background in process mapping, requirements gathering, or business analysis
  • Experience gathering, analysing, and mapping customer data in digital projects
  • Strong project management capabilities
  • Excellent stakeholder management and communication skills
  • Ability to translate business requirements into functional specifications
  • Strong analytical skills, able to understand data structures and work with data samples
  • Comfortable with technical concepts and working with engineering teams
  • Problem-solving mindset with ability to navigate ambiguity
Benefits
  • Hybrid work arrangement (3 days in the office)
  • Opportunity for professional development
  • Direct access to leadership
  • Collaborative work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess mappingrequirements gatheringbusiness analysisdata analysisB2B SaaS implementationsdigital deliverydata structure understandingfunctional specificationscustomer data mapping
Soft Skills
stakeholder managementcommunication skillsanalytical skillsproblem-solving mindsetrelationship buildingability to navigate ambiguitycustomer-focusedproject planningtime managementcollaboration