Checkfirst

Implementation Specialist

• Lead customer implementations from day one in a fast-growing company
• Own the success of multiple customer projects
• Develop and manage project plans, timelines, milestones, and success criteria
• Conduct discovery sessions to understand customer workflows, pain points, and business objectives
• Map customer processes to platform capabilities and identify gaps
• Build strong relationships with customer stakeholders and champions
• Define high-level implementation approach including phasing and rollout strategy
• Review customer data to understand data structure, quality, and completeness

Customer Implementation Manager