Checkatrade

Retention & Credit Control Manager

Checkatrade

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead the execution of retention strategies
  • Drive initiatives to reduce churn, improve renewal rates, and enhance member engagement
  • Ensure proactive intervention, leveraging self-serve capabilities, automation, and AI-driven insights to catch potential churn risks before they escalate
  • Collaborate with cross-functional teams to deliver high-quality solutions

Requirements

  • Ability to track and interpret churn, renewal rates, collections percentages, and revenue retention metrics to drive actionable improvements.
  • Strong experience with Salesforce, Braze, or similar customer lifecycle tools to manage retention and Credit Control workflows
  • Expertise in designing and executing segmented retention and credit control strategies based on trade behaviour and lifecycle stage
  • Understanding of WFM, telephony platforms, and offshore team management, ensuring retention and credit control teams meet or exceed KPIs
  • Proven ability to measure and optimise UK vs. BPO retention performance while aligning with business objectives
  • Experience leading cross-functional retention credit control initiatives with Product, CRM, Engineering, and Revenue Operations teams
  • Ability to identify and leverage self-serve tools, AI-driven retention models, and automated engagement strategies
  • A strong grasp of financial metrics, revenue impact, and long-term retention planning to drive sustainable business growth
  • Experience managing high-performing teams, with a focus on training, engagement, and continuous improvement
Benefits
  • Competitive salary + annual bonus
  • Health, well-being and learning support
  • Gym membership, Smart Tech Scheme and Cycle Scheme
  • Birthday/Special day leave
  • Buy & sell holiday scheme
  • 1 week’s paid charity leave and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
churn metricsrenewal ratescollections percentagesrevenue retention metricssegmented retention strategiescredit control strategiesfinancial metricsretention performance measurementautomated engagement strategiesAI-driven retention models
Soft Skills
leadershipcollaborationteam managementtrainingengagementcontinuous improvementproactive interventionproblem-solvingcommunicationstrategic thinking