Keep the queue flowing by tackling a high number of support requests with speed and precision
Investigate complex payroll problems by diving deep into payroll and tax questions
Collaborate across the company to resolve issues, partnering with Engineering, Product, Tax, and Risk
Surface patterns and improve the system by identifying recurring partner questions
Be a source of calm and confidence, building trust by bringing empathy, ownership, and transparency
Jump on a call when it moves things forward, resolving issues in real time when it matters
Escalate thoughtfully, exercising careful judgment about pulling others in on a problem
Deliver service that feels personal by building lasting relationships with partners and understanding their businesses

Requirements

4+ years in client or partner-facing role, supporting technical products
2+ years working at a payroll provider or platform, with a strong understanding of payroll workflows, tax concepts, and compliance fundamentals
Experience working in high-volume support or operations environments where the right balance of speed and precision really matters
Strong investigative instincts and a deep sense of ownership over ambiguous problems
An eagle eye for detail, maintaining accuracy even when moving quickly
Comfort collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities
Clear and kind communication style across email, chat, and phone
Fluency with ticketing and case management systems, preferably ZenDesk
Willingness and availability to attend our annual 3 day company offsite each spring
Preference given to candidates in Mountain or Pacific time zones

Benefits

company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
stock options
flexible PTO and sick leave
fully paid parental leave for new parents
flexible return-to-work
9 annual holidays
401k retirement plan
$100 monthly stipend for home internet and mobile phone expenses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payroll workflowstax conceptscompliance fundamentalsinvestigative instinctsaccuracyproblem-solving

Soft Skills

empathyownershiptransparencycalmnesstrust-buildingclear communicationkind communication