eCommerce Coordinator
Charlotte Tilbury Beauty
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Assist in compiling weekly and monthly performance reports; highlighting key trends for review
- Support the tracking and impact reporting of OOS items and product availability, cascading this clearly and consistently to all key colleagues where it affects our plans and communications
- Maintain and update evergreen and ad hoc reports with accuracy and timeliness
- Help gather insights from customer feedback and returns to support optimisation efforts
- Own staff gifting assortment and logistics in partnership with the People Team
- Execute the implementation of price changes across platforms, ensuring deadlines are met and support the scoping of a more efficient way to scale this process
- Establish global working relationships with supply chain to track product availability and deliver timelines
- Execute stock updates and provide details of the process to aid scoping of an automated solution. With a keen eye share any anomalies or surprises for escalating, challenging where stock has moved to and solutions to retain
- Help align trading calendars with order forecasts and shipping schedules, updating the website with any delays or changes to SLA
- Act as a critical partner for major eventing co-ordinating stock requirements and re-dress globally ensuring we are optimised in our assortment and availability
- Coordinate the receipt of ancillary items (e.g., gift wrap, samples) into the correct warehouses keeping trade and product updated
- Maintain Subscription SKU tracking
- Own tracking loyalty stock levels ensuring we do not go out of stock
- Stay informed of legal updates and assist in implementing compliance changes across the site
- Collaborate with product and content teams to support major eventing and new product development (NPD) tracking
- Communicate peak cutoffs, SLA planning, and shipping optimisations/changes to broader team
Requirements
- Proficient in Excel and reporting tools (Looker) with a solid grasp of financial data analysis
- Excellent communication and co-ordination skills
- Strong attention to detail to identify changes and nuances
- Comfortable handling multiple tasks and shifting priorities
- Clear communicator with a collaborative mindset
Benefits
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Financial security and planning with our pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
- Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial data analysisreportingstock managementdata trackingprice change implementationperformance reportingcustomer feedback analysissupply chain coordinationautomated solutionsSKU tracking
Soft Skills
communicationcoordinationattention to detailmultitaskingcollaborationproblem-solvingtime managementadaptabilitycritical thinkingrelationship building