Studio Manager – Clinic Manager
Chapter Aesthetic Studio
full-time
Posted on:
Location Type: Office
Location: Tonawanda • New York • United States
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Salary
💰 $70,000 per year
About the role
- Lead the studio with a people-first, results-driven mindset—guiding your team to exceed performance goals while delivering an exceptional guest experience
- Coach and develop a collaborative, high-performing team through ongoing feedback, clear expectations, and meaningful recognition
- Drive sales across memberships, service packages, and retail by fostering a consultative, guest-focused approach
- Oversee daily operations including scheduling, inventory, guest flow, and POS management to ensure smooth and efficient studio performance
- Partner closely with clinical staff to deliver a seamless and personalized treatment journey for every guest
- Champion a studio culture rooted in excellence, authenticity, and positivity, ensuring team alignment with Chapter’s core values
- Resolve guest concerns with empathy and professionalism, reinforcing trust and long-term loyalty
- Manage recruitment, onboarding, and performance for the non-clinical team, creating a supportive environment where people can thrive
- Lead daily huddles and team meetings to align on goals, share updates, and drive consistent execution
- Adapt confidently to change, proactively solving challenges and keeping your team motivated and focused
- Build community connections and elevate brand visibility through local outreach and engagement
- Step in to support front desk or sales operations when needed, modeling exceptional service and teamwork
- Maintain full compliance with HIPAA and company policies, always ensuring privacy and professionalism
- Keep the studio clean, organized, and brand-aligned—delivering an inviting and polished environment for every guest
Requirements
- At least 2 years of experience managing a high-performing team in a sales or guest-facing environment
- Proven track record of driving revenue, meeting KPIs, and leading with integrity
- Strong interpersonal and communication skills; ability to influence and inspire
- Organized, tech-savvy, and adaptable in a fast-paced setting
- High attention to detail and ability to juggle multiple priorities
- Experience with inventory, budgeting, and operations preferred
- Bachelor's degree preferred; equivalent work experience considered
- Passion for aesthetics, wellness, or healthcare is a plus
Benefits
- Competitive pay with monthly bonus incentives
- Predictable schedule—no overnights or holiday shifts
- Travel support and mileage reimbursement
- Access to advanced treatments and cutting-edge technologies
- Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
- Employee discounts on services and retail products
- Collaborative, mission-driven culture focused on results and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementinventory managementbudgetingoperations managementKPI trackingguest experience enhancementperformance managementteam developmentconsultative salesPOS management
Soft Skills
leadershipcommunicationinterpersonal skillsadaptabilityorganizationempathyproblem-solvingteam alignmentmotivationcollaboration