Chapter Aesthetic Studio

Operations

• Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.
• Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.
• Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.
• Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.
• Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.

Travel Operations Specialist

Manager

• Lead the studio with a people-first, results-driven mindset—guiding your team to exceed performance goals while delivering an exceptional guest experience
• Coach and develop a collaborative, high-performing team through ongoing feedback, clear expectations, and meaningful recognition
• Drive sales across memberships, service packages, and retail by fostering a consultative, guest-focused approach
• Oversee daily operations including scheduling, inventory, guest flow, and POS management to ensure smooth and efficient studio performance
• Partner closely with clinical staff to deliver a seamless and personalized treatment journey for every guest
• Champion a studio culture rooted in excellence, authenticity, and positivity, ensuring team alignment with Chapter’s core values
• Resolve guest concerns with empathy and professionalism, reinforcing trust and long-term loyalty
• Manage recruitment, onboarding, and performance for the non-clinical team, creating a supportive environment where people can thrive
• Lead daily huddles and team meetings to align on goals, share updates, and drive consistent execution
• Adapt confidently to change, proactively solving challenges and keeping your team motivated and focused
• Build community connections and elevate brand visibility through local outreach and engagement
• Step in to support front desk or sales operations when needed, modeling exceptional service and teamwork
• Maintain full compliance with HIPAA and company policies, always ensuring privacy and professionalism
• Keep the studio clean, organized, and brand-aligned—delivering an inviting and polished environment for every guest

Studio Manager – Clinic Manager

Inside Sales

• Utilize and role-model our consultative sales process to convert telephone, text, and web leads to booked appointments.
• Achieve assigned sales targets and delight potential guests with exceptional service experience.
• Foster and nurture positive relationships with potential guests.
• Conduct regular lead management activities to achieve targeted lead-to-consult conversion ratio.
• Showcase and role-model best-in-class guest service, decision quality, collaboration, and adaptability as Chapter continues to grow.
• Maintain high level of integrity, organization, and time management.
• Respond to all New Lead inquiries with urgency, professionalism, and joy.
• Build relationships with New Leads through various communication platforms.
• Drive results and achieve goals in lead conversion, promotional campaigns, and events.

PT Inside Sales Specialist

Sales

• Conduct on-site CARES training sessions—classroom-style and experiential.
• Shadow team members during consultations and guest interactions, offering real-time feedback.
• Demonstrate effective CARES techniques and model consultative behaviors.
• Lead daily huddles and micro-trainings that reinforce CARES principles.
• Coach Studio Leaders on how to coach their teams with consistency and confidence.
• Establish a studio-specific CARES coaching cadence (daily huddles, weekly skill sessions, etc.).
• Conduct initial CARES diagnostic assessments for each assigned studio.
• Identify behavioral and operational gaps impacting guest experience and studio performance.
• Develop clear action plans with measurable targets and timelines.
• Track and report progress to RBMs.

Travel Operations Specialist

Studio Manager – Clinic Manager

PT Inside Sales Specialist

Aesthetic Sales Coach