Channel Factory

Client Solutions Manager

Channel Factory

full-time

Posted on:

Location Type: Hybrid

Location: Copenhagen • Denmark

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About the role

  • Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
  • Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
  • Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
  • Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
  • Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
  • Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
  • Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
  • Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
  • Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
  • Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
  • Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
  • Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
  • Analyse campaign data to identify performance gaps and areas for optimisation.
  • Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
  • Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Requirements

  • 3+ years of experience in digital media, preferably at a tech publisher or agency.
  • Expertise in YouTube advertising, programmatic buying, and digital video platforms.
  • Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
  • Strong analytical skills and a data-driven approach to decision-making.
  • Excellent verbal and written communication skills in both English & Danish, with experience in client-facing roles.
  • Familiarity with Salesforce or other CRM systems.
  • Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
YouTube advertisingprogrammatic buyingdigital video platformsExceldata analysisforecastingcampaign analysisperformance metricsreport generationoptimisation
Soft Skills
analytical skillsdata-driven decision-makingverbal communicationwritten communicationclient-facing skillsrelationship buildingproblem-solvingcollaborationtime managementstrategic thinking
Certifications
Google Ads certificationYouTube certificationMeta certificationTikTok certification