Act as the organisation-wide lead for management of digital systems, promoting good practice, clear communication and effective systems use and development
Lead the development and general management of the Chance to Shine Portal, built on Salesforce, ensuring it meets internal and external needs
Lead the innovation and management of new digital solutions for the Portal, putting the user first and responding to audience need
Management of digital production workflows and coordination of teams, suppliers and budgets for the Portal
Support a coordinated approach to other key digital systems, including Raiser’s Edge, core Microsoft tools and finance systems, ensuring they link and support delivery, fundraising and operations, and deliver maximum value for the organisation
Proactive assessment of new and emerging technologies including AI, aiming to ensure the organisation has a digital-first approach
Lead staff training related to digital platforms and transformation initiatives
Proactively develop opportunities for digital systems collaboration with delivery partners, funders and other key stakeholders
Support good data practice across all digital platforms
Act as the operational lead for digital security and data protection, supporting GDPR compliance and appropriate cyber security controls

Requirements

At least 3 years demonstrable experience of managing digital transformation in a similar sized organisation, including strategic planning and delivery of digital work or projects, coordinating teams, suppliers, and budgets
Experience overseeing digital production workflows, managing priorities, and working in a process-driven way
Experience designing and delivering digital solutions that put audiences and users first
Excellent communication skills, with the ability to work confidently with a range of stakeholders
The ability to analyse complex situations, make sound decisions, and adapt to changing priorities and timelines

Benefits

25 days annual leave (with additional non-contractual time at Christmas when the office is closed)
8% non-contributory employer pension
Private medical healthcare
Employee health cash-back plan
Long-term sickness insurance
Life assurance - four times your annual basic salary
Travel season ticket loan scheme
Flexible working
Enhanced maternity/paternity pay
Generous sick pay
Volunteering 2 days per year
OpenBlend - an innovative coaching and performance management tool
WeCare - 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance
Cycle 2 Work Scheme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital transformation managementdigital solutions designdigital production workflowsstrategic planningdata protectionGDPR compliancecyber securitybudget managementuser experience designemerging technologies assessment

Soft Skills

communicationstakeholder engagementdecision makingadaptabilityteam coordinationproblem solvingtraining and developmentcollaborationprioritizationanalytical thinking