Chance to Shine

General

• Ensure all donations are efficiently and accurately recorded and acknowledged in a timely fashion.
• Process all individual giving bank donations including website/third-party fundraising/gift-collection platforms and ensure they are efficiently and accurately entered onto our Raisers Edge database and processed (cash, cheques, credit cards, Direct Debits and vouchers) daily.
• Maintain accurate electronic supporter records including donations, personal details, Gift Aid declarations, communication preferences and any other data relating to their support.
• Write and update template thank you letters.
• Respond to donor enquiries and provide personalised information as and when requested.
• Work with the Philanthropy Manager and the Communications and Marketing team to develop the supporter care strategy, proactively identifying and implementing new ways of improving supporter care.
• Coordinate appeals and campaigns to help upgrade supporters and bring in new donors.
• Regularly identify lapsed committed supporters with a view to reengaging them via fundraising cultivation.
• Produce copy for fundraising materials alongside the Communications and Marketing team and organise the distribution of these materials to supporters in a coordinated manner.
• Support the Philanthropy Manager on the organisation and execution of project visits for supporters including attending visits where needed.
• Support the Philanthropy Manager and Director of Fundraising with funding proposals and reports as needed.
• Support the Philanthropy Manager and Director of Fundraising when preparing for meetings and calls with current and prospective new supporters.
• Lead on communications with legacy and in-memory supporters to ensure that this is sensitively managed and reflects the values of Chance to Shine.
• Monitor and maintain legacy gifts on the database and support with the administration of legacies for the organisation.
• Support on data protection compliance for the fundraising team working with the Director of Finance and Resources and Fundraising team as appropriate.
• Ensure all fundraising processes comply with data protection regulations, (including Data Protection Act 2018 and GDPR) the Code of Fundraising Practice and any other regulatory bodies.
• Lead on updating supporters’ consent and preferences to comply with fundraising regulations and best practice.
• Manage fundraising income administration, including donation processing and income reconciliation with Finance Team.
• Lead on organisational Gift Aid, including Gift Aid promotion and submitting claims.
• Undertake other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed with the line manager.
• Work occasional evenings or weekends to support fundraising events (for which time off in lieu will be given)

Philanthropy Officer