Lead end‑to‑end North America supply chain operations, including demand planning, logistics, warehousing, distribution, and S&OP/IBP execution.
Develop and execute regional supply chain strategies that improve service levels, reduce cost, optimize inventory, and support growth.
Oversee 3PL and transportation partners; drive KPIs related to on‑time delivery, freight cost, warehouse performance, and inventory accuracy.
Ensure supply chain resilience through risk mitigation planning, capacity modeling, and scenario analysis.
Lead Customer Service organization responsible for order management, issue resolution, returns, credits, and escalations.
Build a customer‑centric culture focused on responsiveness, accuracy, and professionalism.
Partner with Sales, Finance, IT, and Operations to streamline the order-to-cash process.
Collaborate closely with manufacturing, quality, and finance to ensure fully integrated planning and execution.
Drive standardization, scalability, and best practice adoption across the region, and ensure adherence to global Supply Chain Operating standards.
Build, develop, and retain a high-performing supply chain and customer service team.

Requirements

Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
10+ years of progressive experience in supply chain with at least 5 years leading teams in a regional or multi-site environment.
Strong experience in S&OP/IBP, demand planning, logistics, and 3PL management.
Proven track record of improving service levels, reducing supply chain costs, and driving operational efficiencies.
Demonstrated leadership experience building and managing customer service teams.
Preferred Master’s degree (MBA or Supply Chain discipline).
Experience with SAP, Oracle, Kinaxis, Blue Yonder, M3, or similar systems.
Lean Six Sigma certification.

Benefits

Medical, Dental, Vision and Employee Assistance Programs to meet your individual or family needs.
401K with donation matching.
Continuing Education: In House & Online Learning & Development, as well as an Education Assistance Program.
Free Bag of Premium Pet Food each month.
Free Parking and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supply chain operationsdemand planninglogisticswarehousingdistributionS&OPIBP3PL managementcapacity modelingscenario analysis

Soft Skills

leadershipcustomer-centric cultureissue resolutionteam developmentcollaborationresponsivenessaccuracyprofessionalismstandardizationbest practice adoption

Certifications

Lean Six Sigma