Manager, HR Services
CGWS - COME GROW WITH US
full-time
Posted on:
Location Type: Hybrid
Location: Utah • Utah • United States
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Tech Stack
About the role
- Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams, fostering a culture aligned with BambooHR’s Core Values and CX service standards.
- Identify efficiency gaps, streamline workflows, and implement scalable processes that support growth, increase utilization, and improve client retention.
- Manage and de-escalate complex situations with clients and internal teams. Collaborate with Payroll, Product, Engineering, and CX teams. Make sure that issues are resolved thoughtfully, on time, and successfully.
- Establish and track key performance indicators. These indicators include quality, timeliness, accuracy, utilization, and client satisfaction. This tracking will help promote accountability and support ongoing improvement.
- Coach and mentor direct reports, including senior-level talent, through regular feedback, performance conversations, and career growth planning.
- Collaborate closely with internal stakeholders to improve service delivery models, influence roadmap priorities, and ensure operational alignment.
- Ensure adherence to data privacy standards, internal controls, and best practices to maintain client trust and operational excellence.
Requirements
- 3-5 years of progressive experience in HR, Payroll, Customer Experience, or Professional Services, with at least 2+ years in a people leadership role.
- Proficient working knowledge of BambooHR Payroll, custom reporting structures (including general ledger reporting and file feeds), and client data workflows.
- Comprehensive knowledge of the end-to-end customer journey within a SaaS environment.
- Experience managing escalations and complex client scenarios with professionalism and strategic thinking.
- Demonstrated ability to build, track, and improve operational metrics and team performance.
- Proficiency in Microsoft Excel, Google Suite, Salesforce (including Service Cloud), Back Office, and related internal systems.
- Proficient analytical and problem-solving skills, with the ability to leverage data to inform decisions and process improvements.
- Great communication and interpersonal skills, with the ability to influence cross-functional partners and senior stakeholders.
- Ability to manage multiple priorities in a dynamic, growth-oriented environment.
Benefits
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PayrollCustom ReportingClient Data WorkflowsOperational MetricsData Privacy StandardsSaaSEscalation ManagementAnalytical SkillsProblem-Solving SkillsPerformance Tracking
Soft Skills
LeadershipCoachingMentoringCommunicationInterpersonal SkillsStrategic ThinkingCollaborationInfluencingAccountabilityAdaptability