CGWS - COME GROW WITH US

Client Service Specialist

CGWS - COME GROW WITH US

full-time

Posted on:

Location Type: Hybrid

Location: Utah • Utah • United States

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Job Level

Junior

About the role

  • Provide world-class customer service via phone, email, and chat communications with clients
  • Uphold and contribute to a brand of setting people free to do great work
  • Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
  • Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
  • Quickly think on your feet to work through complex questions and come up with creative solutions
  • During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
  • Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
  • Keep up to date on new features and products to maximize value for clients
  • Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
  • Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Requirements

  • You're available for in-office training during your training (which takes approx. 2 weeks, dependent on performance)
  • Able to work in-office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet
  • You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
  • You have excellent interpersonal communication with clients and co-workers
  • You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
  • You have strong attention to detail and the ability to work in a fast-paced environment
  • You're able to break down complex problems and explain them in a clear and simple way
  • You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
  • Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.
Benefits
  • Comprehensive health, life, and disability insurance
  • Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
  • 401k plans with up to 6% company match
  • $2000 Paid-Paid Vacation bonus
  • EAP through Headspace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical troubleshootingBambooHRperformance managementtime-trackingonboardingapplicant-tracking systemsproblem-solvingupsellingcustomer retention
Soft Skills
interpersonal communicationattention to detailinitiativeresiliencyarticulate communicationconcise communicationteamworkindependencecreative solutionsfast-paced environment