Manager, Expansion
CGWS - COME GROW WITH US
full-time
Posted on:
Location Type: Hybrid
Location: Utah • Utah • United States
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About the role
- Coach and develop a team of Account Expansion Executives through regular 1:1s, feedback, and skill development to meet and exceed growth, retention, and customer satisfaction goals.
- Support execution of the expansion strategy within assigned customer segments, ensuring consistent, value-based selling and strong customer alignment.
- Maintain accurate pipeline visibility and forecasts through disciplined CRM usage and ongoing inspection of opportunities.
- Partner with team members on active opportunities to shape deal strategy, prepare for customer conversations, navigate objections, and support negotiations.
- Work closely with Customer Success, Marketing, Product, and Acquisition Sales to deliver a seamless and cohesive customer experience.
- Identify gaps in workflows or tools and partner with Sales Operations to improve processes, adoption, and efficiency.
- Monitor key performance metrics, provide timely and actionable feedback, and recognize wins to reinforce a high-performance, customer-first culture.
- Collaborate with Customer Success and Marketing to surface customer success stories, renewal signals, and advocacy opportunities.
Requirements
- 3–5+ years of SaaS sales experience, with prior experience as a team lead, mentor, or people manager.
- Proven success in account management, expansion, or consultative sales roles.
- Strong understanding of value-based and consultative selling.
- Ability to coach sellers on discovery, product positioning, and customer conversations.
- Experience managing pipelines, forecasts, and performance metrics.
- Strong communication skills with the ability to influence across teams.
- Organized, data-informed, and comfortable operating in a fast-paced environment.
Benefits
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS salesaccount managementconsultative salespipeline managementforecastingperformance metricsvalue-based sellingcustomer conversationsdiscoveryproduct positioning
Soft Skills
coachingmentoringcommunicationinfluenceorganizationdata-informed decision makingcustomer-first culturecollaborationfeedbacknegotiation