Senior Help Desk Technician
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • United States
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Salary
💰 $108,000 - $156,000 per year
Job Level
About the role
- Fulfill requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Conduct backup/restoration admin/support
- Provide file server support
- User account/mailbox administration
- Software/hardware installation
- Handheld device installation/troubleshooting/support
- Remote user setup/support/troubleshooting
- Conduct end-user training
- Create procedural documentation
- Produce proactive reports, trending analysis, service level reporting, process consultation
- Maintain accountable IT inventories
- Provide desk-side training for new employees
- Set up and support conference and training rooms for presentations
- Utilize online meeting applications for hardware set-up and operations
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience
- ITIL Foundations certification (advantageous)
- Change Management experience (advantageous)
- Active DOD clearance of Level 6 Public Trust or above (advantageous)
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Help Desk supportbackup administrationfile server supportuser account administrationsoftware installationhardware installationhandheld device troubleshootingremote user supportend-user trainingprocedural documentation
Soft Skills
communicationtrainingreportingprocess consultationorganizational skills
Certifications
ITIL FoundationsDOD clearance Level 6 Public Trust