Platform Support Specialist
CFC
full-time
Posted on:
Location Type: Hybrid
Location: n/a • California • United States
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Salary
💰 $71,000 - $75,000 per year
About the role
- Responding to broker enquiries promptly and professionally
- Providing first‑class servicing via our live chat function
- Managing the platform inbox and log submissions
- Issuing policies, MTAs and related documentation
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals and produce quotations within SLAs
- Proactively chasing new business quotations we are keen to secure
- Explaining product features and coverage confidently to brokers
- Carrying out daily risk reviews to ensure portfolio profitability
- Engaging with brokers to gather platform feedback
Requirements
- Enjoy working in a fast‑paced, evolving environment
- Bring excellent communication skills and a customer‑first mindset
- Are confident handling queries and explaining coverages
- Are organised, detail‑driven, and proactive in following up actions
- Are excited by technology‑enabled underwriting and continuous improvement
- Are a team player who contributes to a positive, collaborative culture
Benefits
- Job Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Soft Skills
excellent communication skillscustomer-first mindsetorganiseddetail-drivenproactiveteam playercollaborativeconfident handling queriesexplaining coveragesengaging with brokers