CFC

Operations Support Team Leader

CFC

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • In this role you are responsible for handling, monitoring and enhancing centralised processes across the business.
  • This includes conducting underwriting file reviews, overseeing centralised underwriting guidance, handling change requests for our quote and bind platform, and managing our underwriting authority process.
  • You will create and track service standards to ensure the team are providing an invaluable service to the business.
  • Not only will you perform these activities yourself, but you will also line-manage a team of coordinators to ensure the highest standards of quality and consistency are met.
  • You will be responsible for training and mentoring the team.

Requirements

  • You will be a self-starter who is extremely organised and process driven.
  • We are looking for someone with a good understanding of both the insurance market and support functions who has worked in an operational role previously.
  • The successful candidate must be able to engage with multiple levels of management and stakeholders and have solid business and technical acumen.
  • You will have a proven ability to multi-task, with previous experience in a role managing several initiatives concurrently of varying sizes.
  • You will bring proven management experience, including successfully line managing a small team and demonstrate strong skills in adaptability, time management, and a commitment to excellence.
Benefits
  • **Love what you do:****We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.******Challenge everything:****We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.******Have fun, be good:****Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
underwriting file reviewscentralised underwriting guidancequote and bind platform managementunderwriting authority processservice standards tracking
Soft skills
self-starterorganisedprocess drivenengagement with managementstakeholder managementmulti-taskingadaptabilitytime managementcommitment to excellence