Cerby

Full-stack Engineer

• Own the technical direction of your squad’s roadmap
• Design scalable, reliable, and maintainable system architectures
• Make key technical decisions balancing speed and long-term sustainability
• Lead technical discovery and solution design for complex initiatives
• Drive refactoring and tech debt prioritization as part of our ongoing operations
• Champion the adoption of AI-augmented development practices
• Translate and collaborate on the product requirements to have clear technical plans
• Scope complex tasks and coordinate team efforts
• Identify and evaluate risks early and proactively mitigate
• Ensure predictable delivery and alignment with OKRs
• Improve development workflows and engineering velocity
• Act as a technical mentor and coach to engineers
• Lead code reviews, promote best practices
• Foster a culture of ownership, accountability, and continuous improvement
• Collaborate closely with the Engineering Manager on team health, processes, and performance
• Partner with Product Managers to shape technical feasibility
• Align with other Tech Leads to maintain architectural consistency
• Communicate trade-offs clearly to non-technical stakeholders

Staff Software Engineer – Tech Lead

Manager

• Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables
• Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones
• Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows
• Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation

Customer Delivery Manager

Marketing Operations

• Build and maintain Cerby’s marketing operations practice end-to-end
• Implement, own, and continuously improve marketing automation across HubSpot and Salesforce
• Design scalable, reliable marketing tech infrastructure
• Work deeply and directly with SDRs, AEs, and RevOps
• Define and implement measurement frameworks and dashboards
• Own data quality and accuracy across all sales and marketing systems
• Collaborate deeply with Sales, Demand Gen, Product Marketing, and RevOps
• Lead the development of a next-generation marketing operations stack

Senior Marketing Operations Manager

Customer Success Manager

• Own and strategically manage a portfolio of customers, prioritizing high-value accounts
• Guide customers through the full lifecycle with a focus on outcomes
• Develop and execute customer growth plans by identifying expansion opportunities
• Lead recurring business reviews and executive conversations
• Collaborate with Sales, Onboarding, Solutions, Product, Engineering, and Support to accelerate customer success and revenue impact
• Build deep expertise in the Cerby platform

• Drive Customer Value, Retention, and Revenue Growth
• Own the end-to-end customer journey for enterprise and strategic accounts—from onboarding through value realization, renewal, and expansion
• Serve as executive sponsor for key accounts, building trusted advisor relationships with customer leadership to reinforce value, address risks, and identify growth opportunities
• Lead by example in high-impact moments, including strategic onboarding, QBRs/EBRs, renewal negotiations, and complex escalations
• Build and lead a high-performing CS team through coaching, career development, and effective performance management
• Establish a customer-centric culture focused on value delivery, operational excellence, and measurable success
• Define and implement customer success strategies that drive product adoption, customer maturity, operational security, and long-term retention
• Partner cross-functionally with Product, Sales, and Marketing to bring the voice of the customer into product roadmaps, onboarding programs, and go-to-market initiatives
• Own the development and refinement of CS playbooks, processes, and tooling to scale efficiently across the customer lifecycle
• Define, track, and report on the KPIs that demonstrate the impact of Customer Success, including (but not limited to): Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo retention / churn rate, Customer Health Scores, Product adoption and engagement metrics (e.g., time-to-value, activation rates, feature adoption), Renewal rate and expansion pipeline, CSAT / NPS, Time-to-first-value and onboarding completion rates
• Use these metrics to drive decision-making, forecast risks, prioritize resources, and continuously improve both customer experience and team performance.

Head of Customer Success

Revenue Operations

• Design and scale GTM processes that unify Sales, Marketing, and Customer Success into a single, cohesive engine
• Focus on eliminating friction during critical transition points (e.g., Lead-to-SDR, Sales-to-CS handoffs) to ensure a seamless internal and external experience
• Architect an integrated tech stack and data model where every marketing touchpoint and sales activity is traceable from initial lead capture to "Closed Won"
• Ensure 100% visibility into the customer journey to identify bottlenecks and conversion wins
• Empower the field by streamlining workflows and automating administrative overhead
• Support the development and maintenance of the business scorecard in collaboration with finance, tracking and reporting on critical financial and operational metrics
• Partner closely with finance to align GTM operational strategies with broader financial goals
• Take ownership of the RevOps tech stack
• Ensure a seamless flow of data across the "Lead-to-LTV" (Lifetime Value) journey
• Serve as the connective tissue between GTM functions, driving a unified strategy that treats customer acquisition and retention as a single, continuous loop
• Create a high-performance, accountable team culture, focusing on agility and results aligned with Cerby’s growth and profitability targets.

Staff Software Engineer – Tech Lead

Customer Delivery Manager

Senior Marketing Operations Manager

Customer Success Manager

Head of Customer Success

Senior Manager, Revenue Operations