Cents

Hardware Support Specialist

Cents

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$60,000 per year

Job Level

Junior

About the role

  • Want to be a part of a team revolutionizing and leading an entire industry with no real competition?
  • The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business.
  • Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started.
  • Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.
  • You will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems.
  • Providing hands-on support for both new system installations and existing hardware/software deployments.
  • Serving as the subject matter expert on how our readers integrate with various laundry machines.
  • Diagnosing and resolving hardware connectivity issues efficiently.
  • Guiding users through the setup and configuration of our mobile Tap-to-Pay app.
  • Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work.

Requirements

  • Excellent verbal and written communication skills, with a professional and empathetic customer approach.
  • Strong organizational skills and exceptional attention to detail.
  • Proven ability to analyze technical problems and apply logical troubleshooting techniques.
  • Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment.
  • Ability to quickly learn and understand new technical systems, both hardware and software.
  • 1–3 years of experience in a customer-facing technical support role
  • Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery.
  • Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules.
  • Experience supporting installations or field technicians is a plus.
  • Comfort using ticketing systems, CRM platforms, and support tools.
Benefits
  • Competitive salary
  • Equity
  • Unlimited PTO and paid holidays
  • Remote-first with offices in New York City and San Francisco
  • Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
  • 401(k)
  • Work-from-home and commuter benefits
  • Laundry allowance to support our customers’ businesses
  • Comprehensive training, learning, and development programming
  • Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hardware troubleshootingsoftware deploymenttechnical problem analysistroubleshooting techniquesmobile app configurationsystem installation supportconnected devicesnetwork-connected modulesfield technician supportcustomer-facing technical support
Soft skills
verbal communicationwritten communicationorganizational skillsattention to detailindependent worktask prioritizationcustomer-focused approachempathylogical reasoningadaptability