Centrilogic

Network Engineer

• Provide Tier 1.5/2 support for escalated network issues across all our customers.
• Monitor and respond to network incidents, alerts, and vulnerabilities.
• Experience working with cross-functional teams including IT, cybersecurity, vendors and clients to understand business requirements and translate them into technical solutions.
• Diagnose and resolve connectivity problems, latency issues, and hardware/software failures across diverse environments.
• Respond to and analyze alerts from Logic Monitor, translating them into incident tickets with appropriate severity and categorization.
• Ability to multi-task, pivot quickly and understand “sense of urgency"
• Clear and thorough documentation of network configurations, changes, and incidents.
• Leverage ITIL methodologies in troubleshooting network appliances.
• The ability to create and maintain accurate records of network device configurations, procedures, incident handling and change logs for compliance and auditing purposes.
• Assist in the configuration and maintenance of LAN components (switches, routers, access points).
• Collaborate with senior network engineers to resolve complex issues and implement network changes.
• Maintain documentation related to network health checks and performance monitoring.
• Support change management and incident response processes.
• Participate in on-call rotation and after-hours maintenance as needed.

Network Analyst