Centrica

Analyst

• Shape analysis activities in line with business priorities
• Carry out root cause, data and impact analysis to support decision-making
• Define current and future state processes and identify improvements
• Collaborate with Product Owners, Architects, Service Designers and other partners to deliver end-to-end solutions
• Ensure Customer Operations processes are accurately documented within the agreed framework
• Support process owners in maintaining models, controls and documentation aligned to customer journeys
• Work closely with teams across Customer Operations, Field Delivery, Customer Contact, Technology and external partners

Business & Process Architecture Analyst

Account Manager

• Manage day-to-day relationships with new and existing VOID partners, ensuring service levels are met and delivering excellent customer service
• Work directly with partners to support collaboration and performance
• Collaborate with internal teams to drive efficiencies and help deliver retention and growth strategies
• Communicate with partners across multiple channels, resolving enquiries from start to finish
• Support the smooth running and optimisation of partnership processes, ensuring regulatory standards are met

Business & Process Architecture Analyst

Talent Placement Manager – Military & Athlete 2026