CentralReach

Solutions Engineer

• Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers.
• Own technical engagement with customers during the evaluation phase.
• Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion.
• Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver deep-dive product and technical briefings/presentations to potential clients.
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
• Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape.
• Engage with CentralReach Product Council, providing guidance and feedback directly from customer interactions and helping shape product roadmap.
• Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.

Solutions Consultant

Content Creator

• Remain up-to-date on BACB pre-and post-certification requirements for credentialing and professional development.
• Update existing assessments and courses based on credentialing authority changes, user feedback, editorial feedback, and updates to course creation standards.
• Create new assessments and courses to be utilized across our customer base by behavior technicians, behavior analysts, and trainees, within scope of competence.
• Design assessment strategies that verify learning rather than just completion (application questions, case studies, performance demonstrations).
• Assist as needed in the development of requested regulatory compliance courses to meet customer needs.
• Work directly with Director, Clinical Training & CR Institute and content development team to ensure coursework meets industry standards.
• Collaborate with other Subject Matter Experts (internal or contracted) to design and create assessments and courses for related services providers.
• Review and edit new and existing courses as assigned.
• Work as part of the content creation team to continuously improve our educational offerings, integrate new technologies, and provide the best-in-market experience to our end users.

ABA Content Developer

Product Manager

• Work with Product Leadership to develop and refine the RCM product strategy.
• Own and maintain a prioritized product backlog.
• Define and prioritize features across RCM areas based on customer value and business impact.
• Sit with engineering daily on scoping, trade-offs, sequencing, and delivery.
• Take complex revenue cycle workflows and turn them into clear product requirements.
• Manage dependencies across internal teams and products.
• Build a strong relationship with the internal managed services team.
• Work with UX, Marketing, Customer Success, and Support to ensure successful launches.
• Define success metrics and use data to understand customer value and revenue impact.
• Be the voice of the customer and user for your product area.

Product Manager – Revenue Cycle Management, RCM

Business Intelligence Developer

• Create and maintain data sources, reports, and dashboards
• Facilitate accurate reporting and analysis
• Analyze data and performance issues
• Coordinate with team members in key departments

Solutions Consultant

ABA Content Developer

Product Manager – Revenue Cycle Management, RCM

Senior BI Engineer