CentralReach

Full-stack Engineer

• Develop modern web and mobile applications that enable our customers to provide quality care to their patients in the field.
• Work closely with QA to resolve issues.
• Contribute to daily stand-up meetings to identify and resolve issues.

Senior Mobile Software Engineer

Product Manager

• Partner with Product Leadership to help define and evolve the LiftEd and Silas product strategy
• Own execution for key areas of the education product roadmap, from discovery through delivery
• Balance the needs of teachers, instructional leaders, and district administrators while delivering intuitive, engaging user experiences
• Translate complex instructional, curriculum, assessment, and reporting workflows into clear, scalable product solutions
• Collaborate closely with Engineering, Design, Content & Curriculum, Customer Success, Sales, and Support teams
• Conduct user research with educators and school leaders to inform product decisions
• Define and track success metrics focused on student outcomes, educator effectiveness, engagement, and district impact
• Support go-to-market efforts by articulating product value for districts, schools, and educators

Product Manager – Education

DevOps Engineer

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards.
• Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's.
• Manage site stability, performance, reliability, and maintain uptime for production environments.
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns.
• Strive for automation to reduce toil and increase development velocity.
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed.
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
• Document resolution run books and standard operating procedures.
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams.
• Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,)
• Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture.

Senior Site Reliability Engineer, Security

• Partner with Product Leadership to help define and evolve the CR Essentials product strategy
• Own execution for key areas of the CR Essentials roadmap, from discovery through delivery
• Help balance the complex needs of care practices while delivering a lightweight, user-friendly experience for users
• Translate complex clinical, operational, and billing workflows into clear, scalable product solutions
• Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams
• Define and track success metrics focused on operational efficiency, accuracy, and customer impact

Product Manager – CR Essentials

• Partner with Product Leadership to help define and evolve the Multi-Disciplinary product strategy
• Own execution for key areas of the Multi-D roadmap, from discovery through delivery
• Help balance near-term needs of ABA-first organizations expanding into Multi-D with longer-term platform investments that enable true Multi-Disciplinary care
• Translate complex clinical, operational, and billing workflows into clear, scalable product solutions
• Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams
• Define and track success metrics focused on operational efficiency, accuracy, and customer impact

Product Manager – Multi-D

Account Manager

• Oversee and grow an assigned client portfolio by providing exceptional service
• Educate customers and identify growth opportunities
• Ensure timely renewals and deepen existing customer relationships
• Collaborate with the Sales and Customer Success teams
• Lead regular business reviews
• Partner with clients to understand their goals
• Deliver tailored product demonstrations
• Support account renewals and maintain CRM records
• Provide feedback to customers and internal teams

SaaS Account Manager, SMB

Product Specialist

• Design and refine prompts that power AI features across CentralReach products
• Test AI outputs for accuracy, clarity, consistency, and customer value
• Identify and resolve issues with AI behavior, including failure modes and edge cases
• Gather customer insights on workflow challenges and translate them into AI solutions
• Monitor AI performance metrics and recommend improvements
• Collaborate with Product, Engineering, and Responsible AI teams on feature development
• Create documentation and training materials for AI features
• Conduct systematic testing across diverse scenarios and high-risk situations
• Maintain prompt libraries and best practices documentation

AI Product Specialist

Artificial Intelligence

• Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery
• Lead by doing: design and implement core AI application components, critical services, and integration layers
• Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices
• Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust)
• Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns
• Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including LLM-enabled workflows, RAG, summarization, classification, and automation patterns
• Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers)
• Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness
• Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference and secrets management and secure data handling
• Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations
• Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms
• Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns
• Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints
• Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities

Director, AI Product Development

Security Engineer

• Lead the hardening and continuous improvement of corporate IT systems, endpoints, and third-party SaaS applications.
• Implement and maintain security controls for identity, endpoint, and network protection within corporate environments (e.g., SSO, MDM, email security, DLP).
• Conduct in-depth vendor security assessments, including technical and process evaluations of third-party products and services.
• In partnership with the compliance, BizOps, and IT teams, manage and mature the third-party risk management (TPRM) program — from onboarding assessments to continuous monitoring and remediation tracking.
• Collaborate with IT, procurement, legal, and compliance teams to ensure consistent enforcement of vendor security requirements.
• Develop and maintain security baselines, configurations, and policies for corporate technologies.
• Support internal audits, compliance reviews, and security awareness initiatives.

Senior Corporate Security Engineer

• Champion the teams to become best-in-class in cloud-based software development while promoting approaches that at their core greatly improve customer experience.
• Leverage an obsession for the customer to lead and maintain a world-class SaaS, PaaS, IaaS, Cloud Infrastructure.
• Own the build & deploy lifecycle; drastically reduce build, deploy & rollback times while simultaneously reducing risk and exposure.
• Own the execution, tracking, and delivery of CentralReach’s Service Level Agreement (SLA) and Service Level Objectives (SLOs), as well as identifying additional KPIs for delivering a first-class platform.
• Help lead the transformation from our legacy infrastructure to a modern scalable service-based system.
• Drive efficiency of scale while preparing our systems to support 10+ times current capacity.
• Ensure security of data, network access and backup systems.
• Preserve assets, information security and control structure.
• Collaborate with security to build reliable, maintainable, and scalable solutions that improve our security posture.

Senior DevOps Engineer, Cloud Security

Application Engineer

• Act as the security representative for all SSDLC activities, partnering with development teams to embed security early and continuously.
• Conduct architecture reviews, threat modeling, and security design consultations for new applications, services, and features.
• Review pull requests (PRs) for security concerns and support secure code review processes, particularly in .NET-based applications.
• Integrate and maintain automated security checks within CI/CD pipelines.
• Apply best practices aligned with OWASP, CIS, and other industry benchmarks, ensuring robust protection for traditional and AI-driven systems.
• Enhance application and infrastructure security in containerized environments, including Kubernetes and AWS EKS.
• Collaborate with developers and architects to identify, assess, and remediate vulnerabilities efficiently.

Senior Application Security Engineer

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards.
• Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's.
• Manage site stability, performance, reliability, and maintain uptime for production environments.
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns.
• Strive for automation to reduce toil and increase development velocity.
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed.
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
• Document resolution run books and standard operating procedures.
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams.
• Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,).
• Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture.

• Though we do not hire based on specific languages or technologies, we primarily utilize the following: Web technologies (JavaScript, TypeScript, React, CSS, etc.) Microsoft development stack (C#, SQL Server) on Azure, NHibernate ORM.
• Demonstrate solid working knowledge of any mainstream object-oriented programming language, ideally C#, JavaScript, Typescript
• Have a deep understanding of back end/server/api development, including application and database/data development and architectures
• Demonstrate solid working knowledge of these mainstream front-end technologies ideally JavaScript, TypeScript, React, & CSS. 'Have a deep understanding of front-end development and architectures
• Possess broad applicable knowledge of data/database technologies including traditional RDBMS's (SQL Server), and NoSQL (CosmoDB)
• Display working knowledge of the SQL language and/or SQL-based relational database system(s) (i.e. MySQL, SQL Server, Oracle, etc.)

Senior Mobile Software Engineer

Product Manager – Education

Senior Site Reliability Engineer, Security

Senior Mobile Software Engineer

Product Manager – CR Essentials

Product Manager – Multi-D

SaaS Account Manager, SMB

AI Product Specialist

Director, AI Product Development

Senior Corporate Security Engineer

Senior DevOps Engineer, Cloud Security

Senior Mobile Software Engineer

Senior Application Security Engineer

Senior Site Reliability Engineer, Security

Senior Software Engineer