Senior Client Success Manager
Centerfield
Tableau
Client Success Manager
Centerfield
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $105,000 per year
Job Level
Junior
About the role
- Manage a book of business with a focus on renewals, growth, and long-term success with focus on onboarding, adoption, and ongoing engagement that deliver tangible ROI and maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)
- Learn each client’s goals, programs, and performance metrics while building knowledge of Centerfield’s solutions, tools, and industry terminology so you can engage clients with confidence
- Support client growth by spotting opportunities to add value, sharing product offerings with guidance from senior team members, and contributing to upsell and cross-sell initiatives that drive revenue
- Foster strong relationships, helping clients see value quickly, and contributing to Client advocacy opportunities like case studies, testimonials, or peer networking
- Define, monitor, and report on KPIs for each client program. Attend regular client meetings (weekly or bi-weekly) to review objectives, progress, and results, while hosting internal meetings as needed to align teams
- Maintain organized tracking of projects and deliverables, ensuring clarity of goals, timely execution, and compliance with internal controls and procedures
- Flag escalations to senior team members as you learn to address complex client needs with resourcefulness, collaboration, and creative problem-solving
- Provide feedback and insights to leadership to inform product innovation, enhance offerings, and support the company’s growth
- Utilize Salesforce, Looker, and internal platforms to manage client engagement, maintain accurate records, and ensure smooth communication across teams
- Prepare compelling presentations and reports for client partnership meetings, highlighting progress, ROI, and opportunities for further growth
Requirements
- 1+ years of Client/Customer success, account management, or similar experience.
- Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience preferred but not required.
- Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.
- Analytical skills with the ability to translate data into actionable strategies.
- Ability to learn quickly and break down complex ideas into clear action steps.
- Comfortable managing multiple priorities with good organizational skills and attention to detail.
- Strong problem-solving mindset and willingness to seek guidance or resources to find solutions.
- Clear communicator with solid written, verbal, and interpersonal skills.
- Curious and creative thinker who’s open to rolling up their sleeves and trying new approaches.
- Self-starter who can take initiative while also working well in a collaborative team environment.
- Positive team player with a strong sense of accountability and a 'can-do' attitude.
- Responsible and motivated, able to stay focused in a fast-paced environment.
- Organized and detail-oriented, ensuring tasks and documentation are completed accurately.
- Operates with integrity, honesty, and fairness in all interactions.
- Flexibility to adjust work hours for client meetings across different time zones.
Benefits
- Competitive salary + generous quarterly bonus
- Unlimited PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Outside patio overlooking Playa Vista + cabanas, firepits & working grills
- Monthly happy hours, catered lunches + daily food trucks
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Fully stocked kitchens with snacks & drinks
- Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
- Free onsite gym + locker rooms
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Monthly team outings (ball games, casino night, hikes, etc.)
- Career growth – we enjoy promoting from within!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementanalytical skillsdata translationorganizational skillsproblem-solvingpresentation preparationreportingKPI monitoringupsell and cross-sell
Soft skills
clear communicationinterpersonal skillscuriositycreativityinitiativeteam collaborationaccountabilityflexibilityattention to detailresourcefulness
