Centerfield

Support Engineer

• IT Relationship Management: Serve as the primary point of contact for local users and are responsible for understanding their needs, preferences, and challenges.
• Project Management: Responsible for seeing projects through and communicating deliverable status with the entire team.
• Service Desk: Drive the local service desk function to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests and continuously improve service desk processes.
• Identity and Access Management: Oversee identity and access management processes, ensuring secure and efficient provisioning, deprovisioning, and access control for employees, contractors, and partners. Collaborate with cybersecurity teams to enforce access policies and maintain data integrity.
• IT Asset Management: Manage the procurement, lifecycle, and disposal of IT assets. Ensure accurate asset tracking, compliance with procurement policies, and cost-effective asset management. Align IT end-user computing infrastructure standards and asset lifecycle services with current and future business needs. Own Hardware and software license compliance and provisioning processes are managed and cost-optimized.
• IT Service Management (ITIL): Continuous improvement of ITIL processes, including incident management, problem management, change management, configuration management, and release management. Ensure the effective use of the Configuration Management Database (CMDB) to maintain accurate and up-to-date information about the IT environment. Ensure adherence to ITIL best practices to achieve operational excellence.
• End User Device Imaging & Deployment: Oversee server room operations, network closets, conference rooms, A/V equipment, printers, time clocks, & end-user PC image engineering. Ensure compatibility, security, and performance of end-user devices. Own the PC deployment and configuration process.
• User Onboarding & Offboarding: Own and manage processes & technology provisioning of end users, including access management and device assignments.
• Vendor Management: Oversee vendor relationships, ensuring high-quality service delivery and support. Evaluate vendor performance and address any issues or concerns promptly. Manage IT contracts and renewals, ensuring compliance with terms and conditions. Negotiate with vendors to secure favorable terms and maintain strong vendor relationships.
• Service Delivery Components: Develop and maintain business relationship and alignment decks/content to ensure IT services are aligned with business objectives. Create and present regular reports on service delivery performance, including metrics and KPIs, to stakeholders. Identify areas for improvement and implement initiatives to enhance service delivery and customer satisfaction.
• Other duties as assigned

IT Helpdesk Support Engineer

Data Scientist

• Analyze call transcripts and help build and refine rules that extract behavioral and intent signals, measuring their accuracy against human-labeled benchmarks.
• Support the team in validating predictive models and traits feeding into our customer data platform - quantifying how well signals correlate with conversion, retention, and customer value.
• Profile and clean high-volume data, surface patterns and quality issues, and translate findings into clear, actionable summaries for the team.
• Get hands-on with modern GenAI workflows -prompting, evaluation, and lightweight RAG experiments - to help assess summary quality and reduce hallucinations in production outputs.
• Build charts, notebooks, and short write-ups that make your analysis easy for both technical and business stakeholders to act on.

Data Science Intern

Product Manager

• Support product strategy and vision for our platform verticals
• Define and develop detailed business requirements and user stories
• Assist with prioritization and trade-offs between different roadmap initiatives
• Track product KPIs, monitoring performance and scaling successful wins
• Further develop PM skills with an experienced team of product managers and learn from a personal mentor
• Work collaboratively with other product team members, and cross-functionally to build consensus on products in planning, development and launch
• Complete a Product Management project for your department that impacts the business
• At the end of your internship, present your project and final product to department heads and our C-suite team

Product Manager Intern

Solutions Engineer

• Provide technical guidance and support to engineering teams, ensuring adherence to best practices and architectural standards.
• Design and architect scalable, resilient, and maintainable software systems that meet the evolving needs of our marketplace.
• Leverage AI to optimize our internal workflows and accelerate our workforce.
• Develop Machine Learning models for tasks such as marketplace optimization, fraud detection, and call center operations.
• Design and implement cloud-native solutions on AWS, utilizing cloud-based services and best practices.
• Integrate Twilio's communication APIs into our platform to enable seamless customer interactions.
• Stay up-to-date with the latest technologies and trends in the software development landscape.

IT Helpdesk Support Engineer

Data Science Intern

Product Manager Intern

Solutions Architect