IT Helpdesk Support Engineer

Centerfield

IT Helpdesk Administrator leading IT operations for end-user technology services at Centerfield. Collaborating with cross-functional teams and managing IT asset lifecycle in a hybrid-cloud environment.

Posted 7/21/2026full-timeBoston • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Relationship Management, Project Management, and IT Service Management (ITIL) to enhance service delivery and customer satisfaction. Proficient in Identity and Access Management, IT Asset Management, and vendor management within regulated environments.

Highest-signal resume keywords

ITIL Process ImprovementIdentity And Access ManagementVendor ManagementProject ManagementIT Asset Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsHelpdesk SupportEnd-User Compute ManagementIncident ManagementConfiguration ManagementDevice ImagingAccess ControlService Desk ProcessesData IntegrityCompliance Management

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer CareStakeholder Management

Tools & Technologies

Configuration Management Database (CMDB)Microsoft 365AzureA/V EquipmentEnd-User Devices

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 Certified: Modern Desktop Administrator AssociatePMP

Industry Keywords

HIPAA ComplianceRegulated EnvironmentData ProtectionOperational PracticesAudit Readiness

Tech Stack

Tools & technologies

AzureCyber SecurityITSMPMP

About the role

Key responsibilities & impact

IT Relationship Management: Serve as the primary point of contact for local users and are responsible for understanding their needs, preferences, and challenges.
Project Management: Responsible for seeing projects through and communicating deliverable status with the entire team.
Service Desk: Drive the local service desk function to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests and continuously improve service desk processes.
Identity and Access Management: Oversee identity and access management processes, ensuring secure and efficient provisioning, deprovisioning, and access control for employees, contractors, and partners. Collaborate with cybersecurity teams to enforce access policies and maintain data integrity.
IT Asset Management: Manage the procurement, lifecycle, and disposal of IT assets. Ensure accurate asset tracking, compliance with procurement policies, and cost-effective asset management. Align IT end-user computing infrastructure standards and asset lifecycle services with current and future business needs. Own Hardware and software license compliance and provisioning processes are managed and cost-optimized.
IT Service Management (ITIL): Continuous improvement of ITIL processes, including incident management, problem management, change management, configuration management, and release management. Ensure the effective use of the Configuration Management Database (CMDB) to maintain accurate and up-to-date information about the IT environment. Ensure adherence to ITIL best practices to achieve operational excellence.
End User Device Imaging & Deployment: Oversee server room operations, network closets, conference rooms, A/V equipment, printers, time clocks, & end-user PC image engineering. Ensure compatibility, security, and performance of end-user devices. Own the PC deployment and configuration process.
User Onboarding & Offboarding: Own and manage processes & technology provisioning of end users, including access management and device assignments.
Vendor Management: Oversee vendor relationships, ensuring high-quality service delivery and support. Evaluate vendor performance and address any issues or concerns promptly. Manage IT contracts and renewals, ensuring compliance with terms and conditions. Negotiate with vendors to secure favorable terms and maintain strong vendor relationships.
Service Delivery Components: Develop and maintain business relationship and alignment decks/content to ensure IT services are aligned with business objectives. Create and present regular reports on service delivery performance, including metrics and KPIs, to stakeholders. Identify areas for improvement and implement initiatives to enhance service delivery and customer satisfaction.
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, or a related field
3-5 years of experience in IT operations, helpdesk, or technical support role, with a proven track record of managing end-user compute, identity, and access management.
Ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness.
(Preferred) Experience supporting IT operations in a healthcare or regulated environment, with working knowledge of HIPAA compliance requirements and the protection of PII.
CompTIA A+/Network+, Security+, Azure Foundations; Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent highly preferred.
PMP or formal project management training is a strong plus.

Benefits

Comp & perks

Competitive salary + semi-annual bonus
Unlimited PTO – take a break when you need it!
Industry-leading medical, dental, and vision plans + generous parental leave
401(k) company match plan – fully vested on day 1
Monthly happy hours, catered lunches + daily food trucks
Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
Fully stocked kitchens with snacks & drinks
Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
Monthly team outings (ball games, casino night, hikes, etc.)
Career growth – we enjoy promoting from within!