Customer Success Manager

• Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth.
• Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio.
• Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives.
• Act as an executive sponsor for strategic accounts—building trusted relationships with senior customer stakeholders and ensuring Workday delivers consistent value.
• Establish and monitor key success metrics to track health, adoption, and satisfaction, while driving continuous improvement in how we engage and support customers.
• Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact across the global Customer Success organization.
• Invest in developing your team’s leadership capability—providing mentorship, feedback, and career growth opportunities that empower people to do their best work.
• Represent the voice of the customer in strategic planning, influencing product direction, service delivery, and overall customer experience.

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